Senior Director Clinical Account Management - Remote

Lensa; Raleigh (NC); Remote; USD 143,000 - 243,000; Full time

Job summary

An innovative firm is seeking a Senior Director of Clinical Account Management to lead a dynamic team in enhancing client satisfaction and retention. This pivotal role involves strategic oversight, collaboration across functions, and the development of processes that drive operational efficiency. The ideal candidate will possess extensive experience in healthcare client services and leadership, with a strong focus on building relationships and identifying growth opportunities. Join this forward-thinking organization and make a significant impact in the healthcare landscape.

Qualifications

• 8+ years in healthcare or pharmacy benefit management client services.
• 5+ years in leadership roles within the industry.

Responsibilities

• Lead and oversee the account executive team to ensure client satisfaction.
• Develop processes to monitor performance and operational efficiency.
• Engage in strategic discussions with clients to identify growth opportunities.

Skills

Healthcare Client Services

Leadership

Client Retention

Strategic Planning

Interpersonal Skills

Education

Bachelor's Degree

Advanced Degree

Job description

Senior Director Clinical Account Management - Remote

Lensa is the leading career site for job seekers at every stage of their career. Our client, Prime Therapeutics, is seeking professionals. Apply via Lensa today!

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Overview

The Sr Director of Clinical Account Management is responsible for providing strategic and operational leadership to a team of account executives, ensuring client satisfaction and retention. This role collaborates across functions to align and execute on Prime's and clients' priorities.

Key Responsibilities

• Lead and oversee the account executive team; serve as escalation point and issue resolver.
• Develop processes and metrics to monitor performance, prevent issues, and ensure operational efficiency.
• Build strong relationships with clients and internal teams; develop consultative, service-oriented partnerships to maximize satisfaction and growth.
• Collaborate on go-to-market strategies and maintain communication to monitor performance and drive improvements.
• Lead contract negotiations, pricing, and account renewals.
• Review and structure the account portfolio to support retention and strategic goals.
• Engage in strategic discussions with clients to identify growth opportunities.
• Manage budgets, revenue targets, staffing, and team development; support team members and resolve employee issues.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in relevant fields; advanced degree preferred.
• 8+ years in healthcare or pharmacy benefit management client services, with 5+ years in leadership roles.
• Legal eligibility to work in the U.S.

Additional Skills

• Industry expertise in PBM, pharmacy trends, Medicaid, etc.
• Excellent interpersonal and conflict resolution skills.
• Strong organizational, leadership, and strategic planning abilities.
• Experience in team building, client retention, and process improvement.

Physical & Other Requirements

• Travel up to 30%; flexible with working hours including nights and weekends.
• Physical activities include sitting, using hands, reaching, standing, lifting up to 25 pounds.

Salary ranges from $143,000 to $243,000, depending on experience. For benefits details, visit our Benefits Page.

Prime Therapeutics is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and provide reasonable accommodations for qualified individuals.