Senior Director, Client Success — Healthcare Data Growth

Datavant; Dover (DE); On-site; USD 180,000 - 225,000; Full time

Job summary

Datavant seeks a Senior Director, Client Success to lead client experience strategy and team performance across the full account portfolio. This role owns strategic direction, financial performance, and long-term retention of client relationships up to the C-suite.

You will partner across Sales, Product, Operations, and Technology to translate market insights into proactive strategies, ensuring consistent, high-quality outcomes and revenue growth in complex enterprise accounts.

Qualifications

• 10+ years of progressive experience in client success, account management, or strategic consulting within healthcare, health insurance, or healthcare data/technology.
• 5+ years of people leadership managing managers or multi-level teams.
• Deep subject-matter expertise in Risk Adjustment and Retrieval processes; working knowledge of HIPAA and healthcare data privacy.
• Demonstrated success managing executive-level relationships within large, complex enterprise accounts.
• Proven track record owning revenue, retention, and growth targets for a multi‑million‑dollar portfolio.
• Experience building and scaling talent strategies, succession plans, and performance standards.
• Strong financial acumen with ability to translate data into strategy, investment decisions, and risk mitigation.

Responsibilities

• Guide strategy across accounts within your scope aligning client roadmaps to Datavant corporate and Business Unit priorities.
• Anticipate market shifts, regulatory changes, and competitive pressures, translating insight into proactive, scalable strategies.
• Lead, coach, and develop a team of CSMs, Senior CSMs, and Managers, setting a clear vision and driving alignment across large, complex teams.
• Own executive relationships across the account portfolio, acting as a trusted advisor to stakeholders up to the C‑suite.
• Oversee delivery strategy across implementations, renewals, growth, and escalations, ensuring a consistent, high-quality client experience.
• Apply deep healthcare, risk adjustment, and retrieval expertise to shape client strategy and identify expansion opportunities.
• Be accountable for execution across the full account portfolio ensuring operational efficiency, delivery excellence, and measurable client value.
• Champion a data‑driven culture across large portfolios, setting KPIs that align client performance with corporate growth goals.

Skills

Client success

Account management

Strategic consulting

Executive communication

Data/BI tools

Power BI

SQL

HIPAA knowledge

Education

BA/BS degree

Advanced degree a plus

Tools

Excel

Power BI

SQL

Job description

Datavant seeks a Senior Director, Client Success to lead client experience strategy and team performance across the full account portfolio. This role owns strategic direction, financial performance, and long-term retention of client relationships up to the C-suite.

You will partner across Sales, Product, Operations, and Technology to translate market insights into proactive strategies, ensuring consistent, high-quality outcomes and revenue growth in complex enterprise accounts.