Senior Director, Client Success & Growth Strategy

Datavant; Boise (ID); On-site; USD 180,000 - 225,000; Full time

Job summary

Datavant is seeking a Senior Director of Client Success to lead strategy and performance for a broad healthcare client portfolio. You will shape retention and growth, align client roadmaps to corporate priorities, and partner with sales, product, and operations to deliver high-value outcomes.

You will build and coach a scalable team, translate market insights into proactive plans, and drive data-driven decisions that optimize revenue and client satisfaction at scale.

Qualifications

• 10+ years of progressive experience in client success, account management, or strategic consulting within healthcare, health insurance, or healthcare data/technology, including 5+ years of people leadership managing managers or multi-level teams.
• Deep subject-matter expertise in Risk Adjustment and Retrieval processes, SLA frameworks, and the Payer/Provider/Vendor ecosystem; working knowledge of HIPAA and healthcare data privacy requirements.
• Demonstrated success managing executive-level (up to C-suite) relationships within large, complex enterprise accounts.
• Proven track record owning revenue, retention, and growth targets for a multi-million-dollar portfolio.
• Experience building and scaling talent strategies, succession plans, and performance standards across multi-level teams.
• Strong financial acumen; able to translate data and market insight into strategy, investment decisions, and risk mitigation.
• Advanced proficiency with data/BI tools (e.g., Excel, Power BI, SQL) and the ability to translate complex metrics into executive-ready narratives.
• Exceptional presentation, negotiation, and executive communication skills; comfortable driving alignment across Sales, Product, Operations, and Technology leadership.
• Demonstrated ability to lead through organizational change, ambiguity, and competing priorities.
• BA/BS degree or equivalent experience; advanced degree a plus.

Responsibilities

• Guide strategy across accounts within your scope aligning client roadmaps to Datavant corporate and Business Unit priorities.
• Anticipate market shifts, regulatory changes, and competitive pressures, translating insight into proactive, scalable strategies.
• Guide the team in prioritizing high-impact initiatives, balancing financial performance, operational feasibility, and long-term client value.
• Identify and act as a change agent for business process improvements — leveraging process engineering, AI, Business Intelligence, and Third-Party Organization (TPO) partnerships to drive transformation.
• Lead, coach, and develop a team of CSMs, Senior CSMs, and Managers, setting a clear vision and driving alignment across large, complex teams.
• Build scalable talent strategies, succession plans, and performance standards that elevate the broader Client Success organization.
• Engage regularly with executive stakeholders, internally and externally, influencing outcomes and serving as a strategic connector across functions.
• Excel at talent acquisition, including onboarding and retention, to continually raise the talent bar.
• Own executive relationships across the account portfolio, acting as a trusted advisor to stakeholders up to the C-suite.
• Oversee delivery strategy across implementations, renewals, growth, and escalations, ensuring a consistent, high-quality client experience.

Skills

Client Success Leadership

Executive relationships

Growth & revenue ownership

Strategic thinking

Change management

Financial acumen

Cross-functional collaboration

Education

BA/BS degree

Advanced degree a plus

Tools

Excel

Power BI

SQL

Job description

Datavant is seeking a Senior Director of Client Success to lead strategy and performance for a broad healthcare client portfolio. You will shape retention and growth, align client roadmaps to corporate priorities, and partner with sales, product, and operations to deliver high-value outcomes.

You will build and coach a scalable team, translate market insights into proactive plans, and drive data-driven decisions that optimize revenue and client satisfaction at scale.