Senior Director, Client Success & Growth (Remote)

Impiricus; United States; Remote; USD 130,000 - 150,000; Full time

Benefits offered by this job

Healthcare coverage incl. medical, den

HSA/FSA & DCFSA options

Disability & life insurance

Flexible time off

Parental leave (12 weeks)

Remote work option

401(k) with company match

Job summary

Impiricus is seeking a Senior Director of Client Services to oversee multiple pharma campaigns and lead a 2–4 person Client Success team. You will partner with pharma clients, agencies, and internal stakeholders to align brand goals with campaign content and strategy, driving account growth and retention.

In coordination with the Group Account Director, you will summarize ROI in quarterly reviews, protect revenue, and cultivate high-trust client relationships.

Qualifications

• Bachelor’s degree in a relevant field.
• 6+ years in Marketing and/or Consulting with client work.
• Experience crafting campaigns for HCP spaces (DTC acceptable).
• Proven track record leading and developing high-performing teams.
• Strong client relationships with brand managers in pharma/agency spaces.
• Excellent presentation skills and quick problem-solving ability.
• Ability to work in a fast-paced, deadline-driven environment.
• Proven ability to drive revenue growth via consultative selling and expansion.
• Willingness to travel up to ~25% (1x per quarter for team meetings).

Responsibilities

• Own a portfolio of pharmaceutical accounts, focusing on retention, expansion, and overall health.
• Develop and execute annual account growth plans aligned to client brand strategies.
• Identify and close upsell/cross-sell opportunities in partnership with Sales.
• Lead quarterly business reviews presenting campaign metrics and ROI.
• Collaborate with clients to align campaigns with strategic imperatives and objectives.
• Mentor and lead Client Services Managers and Coordinators.
• Coordinate with Sales, Operations, Product, Data, and Medical teams on integrated solutions.
• Escalate and resolve risks to protect revenue and client satisfaction.

Skills

Client relationship

Leadership experience

Strategic thinking

Presentation skills

Account management

Sales strategy

HCP campaigns

Travel flexibility

Education

Bachelor’s degree in a relevant field

Job description

Impiricus is seeking a Senior Director of Client Services to oversee multiple pharma campaigns and lead a 2–4 person Client Success team. You will partner with pharma clients, agencies, and internal stakeholders to align brand goals with campaign content and strategy, driving account growth and retention.

In coordination with the Group Account Director, you will summarize ROI in quarterly reviews, protect revenue, and cultivate high-trust client relationships.