Senior Director, Client Services (Fully Remote)

Impiricus; United States; Remote; USD 85,000 - 125,000; Full time

Benefits offered by this job

Flexible time off

Parental leave

Health plan (medical, dental, vision)

401(k) with company match

Job summary

Impiricus is the first AI-powered HCP Engagement Engine, ethically connecting healthcare professionals to pharma resources. The client partnership role focuses on owning a portfolio of pharmaceutical accounts, driving retention, expansion, and overall account health.

You will collaborate across Sales, Operations, Product, Data, and Medical teams to deliver integrated solutions, develop annual growth plans, and mentor a team of Client Services Managers and Coordinators.

Qualifications

• Experience managing healthcare/pharma accounts preferred.
• Strong leadership and cross-functional collaboration abilities.
• Ability to mentor and develop a client services team.

Responsibilities

• Own a portfolio of pharmaceutical accounts with responsibility for retention, expansion, and overall account health.
• Develop and execute annual account growth plans aligned to client brand and portfolio strategies.
• Lead collaboration across Sales, Operations, Product, Data, and Medical teams to deliver integrated solutions.

Job description

• Own a portfolio of pharmaceutical accounts with responsibility for retention, expansion, and overall account health.
• Develop and execute annual account growth plans aligned to client brand and portfolio strategies.

Client Partnership:

• Collaborate with clients to understand brand strategic imperatives, ensuring campaigns are strategic and set up for success.
• Cultivate strong client relationships acting as a trusted advisor in the space.
• Manage and mentor a team of Client Services Managers and Coordinators, fostering a high-performance, solutions-oriented team culture.
• Lead collaboration across Sales, Operations, Product, Data, and Medical teams to deliver integrated solutions.
• Flexible time off to recharge batteries, parental leave for newborn or adopted child.
• Medical, dental, vision coverage plus HSA, FSA and 401(k) with company match.

Impiricus

Impiricus is the first and only AI-powered HCP Engagement Engine, ethically connecting healthcare professionals to pharma resources. Founded by a physician and a pharma executive, the company is the fastest-growing in North America per Deloitte's 2025 Fast 500 list, guided by a council of 2000+ HCP advisors.