Senior Director, Client Services

OpenKrill; United States; Remote; USD 130,000 - 150,000; Full time

Benefits offered by this job

Healthcare coverage

Remote work option

401(k) with company match

Job summary

Impiricus is seeking a Senior Director of Client Services to oversee multiple pharma campaigns and drive success across client programs. You will lead a small team of Client Success Managers, serving as the client’s strategic partner with internal and external stakeholders.

You will own account health, growth plans, and cross-functional collaboration to deliver measurable ROI and sustained client satisfaction. Travel up to 1x per quarter may be required.

Qualifications

• Candidates should have a background in marketing or consulting within life sciences.
• Experience managing HCP campaigns and client relationships is preferred.
• Strong leadership and strategic planning capabilities are required.

Responsibilities

• Own a portfolio of pharmaceutical accounts with retention, expansion and account health.
• Develop and execute annual account growth plans aligned to client brands.
• Identify upsell/cross-sell opportunities with Sales and drive revenue growth.
• Lead quarterly business reviews with measurable ROI for stakeholders.
• Mentor Client Services Managers and Coordinators for peak performance.
• Collaborate with Sales, Operations, Product, Data and Medical teams.
• Escalate risks proactively to protect revenue and satisfaction.

Skills

Strategic leadership

Relationship management

Account growth

Presentation skills

Team leadership

Cross-functional collaboration

Education

Bachelor’s degree in a relevant field

Job description

Department: Client Services

Job type: Full Time, Exempt

Who We Are

Impiricus is the first and only AI-powered HCP Engagement Engine. In 2025, Deloitte named Impiricus the #1 fastest growing company in North America for their prestigious Fast 500 list. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to transform how life sciences companies support physicians. We ethically connect HCPs to pharma resources, reduce go-to-market costs and accelerate patient access to the treatments they need.

With our unique access to the largest opted-in network of HCPs, their insights, and clinical expertise, we are the leading provider of AI technology and real-time channels that life science companies need to deliver clear, reliable, and evidence-based resources directly into the hands of HCPs. Guided by a council of 2000+ trusted HCP advisors, we ensure every interaction is clinically meaningful, ethically grounded and leads to better patient care.

Job Summary

We are seeking a Senior Director of Client Services who will be responsible for oversight of multiple campaigns across different pharma companies and therapeutic areas to drive overall success and implementation. You will lead a team of 2-4 Client Success Managers, functioning as the client’s strategic partner. You will work with the pharma client, agencies, and all internal/external stakeholders involved to understand brand goals and strategic imperatives, aligning them with campaign content and strategy, ultimately driving account growth and retention. You will work with your Group Account Director to highlight any measurable business impacts and take direct ownership of your pod’s account health.

Responsibilities

Strategic Client Leadership & Revenue Ownership

• - Own a portfolio of pharmaceutical accounts with responsibility for retention, expansion, and overall account health
• - Develop and execute annual account growth plans aligned to client brand and portfolio strategies
• - Work with your Client Success Managers and Business Development partners to identify and close upsell/cross-sell opportunities in partnership with Sales, contributing to revenue growth targets
• - Lead quarterly business reviews (QBRs) to both internal stakeholders and external partners to clearly present campaign metrics and demonstrate measurable ROI

Client Partnership

• - Collaborate with client to understand the brands strategic imperatives and business objectives, ensuring campaigns are strategic and set up for success
• - Cultivate strong client relationships acting as a trusted advisor in the space
• - Displays understanding and ownership of full MLR submission and approvals process, acting as the expert in content guardrails and functionality of the platform
• - Collaborate with client stakeholders and extended teams for project execution

Cross-function and Team Leadership

• - Manage and mentor a team of Client Services Managers and Coordinators, fostering a high-performance, solutions-oriented team culture
• - Lead collaboration across Sales, Operations, Product, Data, and Medical teams to deliver integrated solutions
• - Contribute to department-level strategic initiatives and best practices, including working with Product team on internal roadmap priorities based on client feedback and market opportunity
• - Escalate and resolve risks proactively to protect revenue and client satisfaction

Experience

• - Bachelor’s degree in a relevant field
• - 6+ years experience in Marketing and/or Consulting
• - History of working with clients to craft campaigns in the HCP space (open to experience in DTC) to meet client goals and deliver on time
• - Experience leading and developing high-performing teams
• - Proven history of building strategic client relationships, preferably with brand managers at pharmaceutical companies / agencies
• - Exceptional presentation skills and the ability to think quickly and problem solve
• - Ability to work in a fast paced, tight deadline environment, an organized and autonomous worker
• - Proven ability to drive revenue growth through consultative selling and strategic expansion
• - Travel as much as 1x per quarter for team meetings

The base salary range for this role is $130,000-$150,000

Where you land within the range will reflect your skills, experience, and location, while keeping team parity in mind and leaving room for future growth.

Important Notice

To protect candidates, please note that all communication from our team will come directly from an @impiricus.com email address. We do not engage third party recruiters to schedule interviews for this role. If you receive outreach from anyone outside of our domain claiming to represent Impiricus, please disregard and let us know by forwarding the message to [e-mail]

Benefits

Impiricus focuses on taking care of our teammates’ professional and personal growth and well-being.

Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare conciergeHSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insuranceFlexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your wayParental Leave: 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months)Your Work, Your Way: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.401(k): Save for your future with tax advantages (and company match!)

Impiricus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.