Senior Director, Client Success & Growth (Remote)

VytlOne; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health benefits

401k plan

PTO (Paid Time Off)

Mental health resources

Wellbeing resources

Job summary

VytlOne is seeking a Director of Client Services to lead a team of account managers serving mid-market employers, TPAs, coalitions, and health systems. The role drives client retention, renewal strategy, and profitable book performance while translating PBM data into actionable client strategies.

You will manage escalations, build relationships with consultants, and partner with Finance to ensure accurate financials. A strong track record in PBM and multi-client leadership is essential.

Qualifications

• 7+ years in PBM, health plan management, or related setting.
• Minimum 3 years in people management or team leadership.
• PBM industry experience is required.
• Experience managing TPA, coalitions, or self-funded employer accounts is strongly preferred.
• Demonstrated experience managing a multi-client book of business with revenue or retention accountability.

Responsibilities

• Own client retention and renewal management for a defined book of business.
• Lead Annual Client Plans: goals, risk, strategy, execution.
• Identify and address client retention risks with action plans.
• Maintain client contract compliance and timely renewals/amendments.
• Build trusted relationships with consultants/brokers; serve as primary contact for escalations.
• Collaborate with Finance/Analytics on billing accuracy and account financials.
• Develop with SAEs pharmacy benefit performance analyses and recommendations.
• Guide clients on plan design considerations and cost containment.
• Partner with Marketing on program revenue growth and retention campaigns.
• Directly supervise SAEs/AEs; hire, onboard, develop, and evaluate performance.
• Foster a collaborative high-performance team culture; ensure policy compliance.

Skills

Leadership

Account management

Renewal strategy

Relationship management

PBM contracting

Data analysis

Education

Bachelor's degree

MBA/PharmD preferred

Tools

CRM software

Analytics tools

Job description

VytlOne is seeking a Director of Client Services to lead a team of account managers serving mid-market employers, TPAs, coalitions, and health systems. The role drives client retention, renewal strategy, and profitable book performance while translating PBM data into actionable client strategies.

You will manage escalations, build relationships with consultants, and partner with Finance to ensure accurate financials. A strong track record in PBM and multi-client leadership is essential.