Senior Director, Client Solutions & Implementation

Broadridge Financial Solutions, Inc.; Village of Newark (NY); Vor Ort; USD 175.000 - 210.000; Vollzeit

Benefits dieser Stelle

Bonus Eligible

Zusammenfassung

Broadridge Financial Solutions, Inc. is seeking a Senior Director of Solutions and Implementation to lead the Solutions and Project Management organization, guiding discovery, planning, and delivery for RDC, DocuBuilder, and related client solutions.

This hands-on role requires executive interaction and detailed delivery work when needed. The ideal candidate combines leadership with extensive client-facing solutioning, business analysis, and complex implementation experience, ensuring onboarding

Qualifikationen

• 10+ years of experience in client solutions, implementation, professional services, business analysis, systems analysis, client delivery, or a comparable environment.
• 5+ years of direct people-leadership experience, including coaching, performance management, talent development, and conflict resolution.
• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Financial services, regulatory communications, enterprise software, document composition, or comparable regulated-industry experience preferred.

Aufgaben

• Lead the Solutions and Project Management organization, including setting expectations, coaching, performance management, talent development, succession, and recognition.
• Lead Solutions-related communications with client stakeholders at all levels, including discovery, solution reviews, implementation planning, delivery status, risks, decisions, and escalations.
• Translate client needs and business objectives into documented requirements and viable solution approaches.
• Lead the development of solution grids, scope definitions, estimates, and implementation assumptions; contribute solution and delivery inputs to statements of work and pricing.
• Set expectations for clear, complete, and actionable requirements with appropriate documentation and traceability.
• Accountable for the execution of client onboardings and complex changes, including milestones, deadlines, risks, quality, communication, and operational readiness.
• Assign project and solution leads, ensure pre-sale context transfers into delivery, and establish clear ownership and escalation paths.
• Maintain visibility into priorities, workload, capacity, quality, risks, and dependencies across resources; recommend reprioritization or additional support when commitments conflict.
• Coordinate effectively across Sales, Client Services, Product, Engineering, Operations, and QA.
• Continually improve solutioning, requirements, project-delivery, and knowledge-management practices to ensure scalability.

Kenntnisse

Client solutions

Implementation

Leadership

Business analysis

Systems analysis

Client delivery

Communication

Ausbildung

Bachelor's degree or equivalent

Jobbeschreibung

Broadridge Financial Solutions, Inc. is seeking a Senior Director of Solutions and Implementation to lead the Solutions and Project Management organization, guiding discovery, planning, and delivery for RDC, DocuBuilder, and related client solutions.

This hands-on role requires executive interaction and detailed delivery work when needed. The ideal candidate combines leadership with extensive client-facing solutioning, business analysis, and complex implementation experience, ensuring onboarding