Senior Director, Client Solutions & Implementation

Broadridge; Edgewood (NY); On-site; USD 175,000 - 210,000; Full time

Job summary

Broadridge is seeking a Senior Director to lead the Solutions and Implementation organization, guiding RDC and DocuBuilder client solutions and managing onboarding and complex changes. This hands‑on, client‑facing role requires strong leadership and the ability to translate business needs into viable solutions.

The ideal candidate brings 10+ years in client solutions and 5+ years of people leadership, with exceptional communication and analysis skills.

Qualifications

• 10+ years of experience in client solutions, implementation, professional services, business analysis, systems analysis, client delivery, or a comparable environment.
• 5+ years of direct people‑leadership experience, including coaching, performance management, talent development, and conflict resolution.
• Demonstrated experience building client solutions and leading complex implementations in a dynamic environment.
• Strong client‑facing communication skills, including discovery, solution discussions, and critical conversations.
• Strong business‑analysis, requirements‑documentation, and systems‑analysis skills.
• Ability to manage multiple priorities, identify delivery risk, and coordinate work across teams without direct authority.
• Financial services, regulatory communications, enterprise software, document composition, or comparable regulated‑industry experience preferred.
• Bachelor's degree or equivalent combination of education and relevant professional experience.

Responsibilities

• Lead the Solutions and Project Management organization, including setting expectations, coaching, performance management, talent development, succession, and recognition.
• Lead Solutions‑related communications with client stakeholders at all levels, including discovery, solution reviews, implementation planning, delivery status, risks, decisions, and escalations.
• Translate client needs and business objectives into documented requirements and viable solution approaches.
• Lead the development of solution grids, scope definitions, estimates, and implementation assumptions; contribute solution and delivery inputs to statements of work and pricing.
• Set expectations for clear, complete, and actionable requirements with appropriate documentation and traceability.
• Accountable for the execution of client onboardings and complex changes, including milestones, deadlines, risks, quality, communication, and operational readiness.
• Assign project and solution leads, ensure pre‑sale context transfers into delivery, and establish clear ownership and escalation paths.
• Maintain visibility into priorities, workload, capacity, quality, risks, and dependencies across resources; recommend reprioritization or additional support when commitments conflict.
• Coordinate effectively across Sales, Client Services, Product, Engineering, Operations, and QA.
• Continually improve solutioning, requirements, project‑delivery, and knowledge‑management practices to ensure scalability.

Skills

Client solutions

Implementation

Leadership

Business analysis

Systems analysis

Client delivery

Education

Bachelor's degree

Job description

Broadridge is seeking a Senior Director to lead the Solutions and Implementation organization, guiding RDC and DocuBuilder client solutions and managing onboarding and complex changes. This hands‑on, client‑facing role requires strong leadership and the ability to translate business needs into viable solutions.

The ideal candidate brings 10+ years in client solutions and 5+ years of people leadership, with exceptional communication and analysis skills.