Director, Regulatory Solutions & Client Delivery

Broadridge Financial Solutions; Edgewood (NY); On-site; USD 175,000 - 210,000; Full time

Benefits offered by this job

Bonus Eligible

Job summary

Broadridge Financial Solutions in New York, NY seeks a Senior Director of Solutions to lead the Solutions and Project Management team, guiding onboarding and complex change initiatives for RDC, DocuBuilder and related client solutions.

The ideal candidate blends leadership with deep business and systems analysis, and can drive client discussions from discovery through go‑live while ensuring delivery quality and stakeholder alignment across Sales, Product, Engineering, and QA.

Qualifications

• 10+ years in client solutions, implementation, professional services, business analysis, systems analysis, client delivery, or a comparable environment.
• 5+ years of direct people‑leadership experience, including coaching, performance management, talent development, and conflict resolution.
• Demonstrated experience building client solutions and leading complex implementations in a dynamic environment.
• Strong client‑facing communication skills, including discovery, solution discussions, and critical conversations.
• Bachelor's degree or equivalent combination of education and relevant professional experience.

Responsibilities

• Lead the Solutions and Project Management organization, including setting expectations, coaching, performance management, talent development, succession, and recognition.
• Lead Solutions‑related communications with client stakeholders at all levels, including discovery, solution reviews, implementation planning, delivery status, risks, decisions, and escalations.
• Translate client needs and business objectives into documented requirements and viable solution approaches.
• Lead the development of solution grids, scope definitions, estimates, and implementation assumptions; contribute solution and delivery inputs to statements of work and pricing.
• Set expectations for clear, complete, and actionable requirements with appropriate documentation and traceability.
• Accountable for the execution of client onboardings and complex changes, including milestones, deadlines, risks, quality, communication, and operational readiness.
• Assign project and solution leads, ensure pre‑sale context transfers into delivery, and establish clear ownership and escalation paths.
• Maintain visibility into priorities, workload, capacity, quality, risks, and dependencies across resources; recommend reprioritization or additional support when commitments conflict.
• Coordinate effectively across Sales, Client Services, Product, Engineering, Operations and QA.
• Continually improve solutioning, requirements, project‑delivery, and knowledge‑management practices to ensure scalability.

Skills

Leadership

Client solutions

Business analysis

Requirements documentation

Education

Bachelor's degree or equivalent

Job description

Broadridge Financial Solutions in New York, NY seeks a Senior Director of Solutions to lead the Solutions and Project Management team, guiding onboarding and complex change initiatives for RDC, DocuBuilder and related client solutions.

The ideal candidate blends leadership with deep business and systems analysis, and can drive client discussions from discovery through go‑live while ensuring delivery quality and stakeholder alignment across Sales, Product, Engineering, and QA.