Senior Director, Client Services

The Kim Komando Show; Phoenix (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

WestStar Multimedia is seeking a seasoned Client Services/Account Management leader for The Kim Komando Show family. You will own the client experience from onboarding to renewal, building a high-performing services team that delivers campaigns across radio, podcasts, newsletters and digital channels.

You’ll translate client goals into strategic, measurable campaigns and monitor ROI daily. You’ll collaborate closely with media buyers, production, content and sales, handling escalations and

Qualifications

• 7+ years in client services or account management at a media company or ad agency (audio, podcast or host-read experience is a big plus).
• Track record of keeping clients happy and spending more year after year.
• Comfort with campaign data, and the ability to explain it to a CEO in two minutes.
• Experience leading and coaching a team.
• Clear, confident writing and presenting.
• You thrive on deadlines and can juggle multiple clients without dropping a ball.
• Experience with international clients across time zones is a plus.
• Bachelor’s degree preferred; real-world results count more.

Responsibilities

• Lead client onboarding, campaign kickoffs, renewals and upsells.
• Build and manage a client services team that runs like clockwork.
• Turn client goals into campaigns across radio, podcast, newsletter, digital and social.
• Watch client ROI every day and act fast when a host or placement slips.
• Run client reporting through WAMM, our AI-driven client platform for media plans, airchecks, performance and invoices.
• Work hand in hand with our media buyers, campaign coordinators, production, content and sales.
• Handle escalations calmly and fix the root cause, not just the symptom.
• Spot opportunities to grow every account.

Skills

Client services experience

Account management

Media/ad agency background

Data storytelling

Leadership coaching

Deadline driven

International clients

Bachelor preferred

Education

Bachelor's degree preferred

Tools

WAMM AI platform

Job description

Millions of Americans trust Kim Komando to explain tech in plain English. Now we need someone who can make our advertisers feel the same way about us.

WestStar Multimedia is the company behind The Kim Komando Show. We’re on 510 radio stations and SiriusXM, with about 5 million listeners every week. Add our podcasts, our YouTube network and The Current, a daily newsletter with more than 670,000 subscribers.

We also run an in-house ad agency. We’re the Agency of Record for fast-growing global tech and privacy brands, placing host-read campaigns on national radio, podcasts, newsletters and social.

And here’s the part people don’t believe: we’ve been fully self-funded for 30+ years. No investors. No debt. No corporate maze. Good ideas move fast here.

The Role

You own the client experience from first handshake to renewal. When a client wonders how their campaign is doing, you already know, and you’ve already got a plan.

What You’ll Do

• Lead client onboarding, campaign kickoffs, renewals and upsells
• Build and manage a client services team that runs like clockwork
• Turn client goals into campaigns across radio, podcast, newsletter, digital and social
• Watch client ROI every day and act fast when a host or placement slips
• Run client reporting through WAMM, our AI-driven client platform for media plans, airchecks, performance and invoices
• Work hand in hand with our media buyers, campaign coordinators, production, content and sales
• Handle escalations calmly and fix the root cause, not just the symptom
• Spot opportunities to grow every account

What You Bring

• 7+ years in client services or account management at a media company or ad agency (audio, podcast or host-read experience is a big plus)
• A track record of keeping clients happy and spending more year after year
• Comfort with campaign data, and the ability to explain it to a CEO in two minutes
• Experience leading and coaching a team
• Clear, confident writing and presenting
• You thrive on deadlines and can juggle multiple clients without dropping a ball
• Experience with international clients across time zones is a plus
• Bachelor’s degree preferred; real-world results count more

Why You’ll Love It

You’ll have real impact at a company where your work gets noticed by the founder, not lost in a reporting chain. You’ll work with major brands, national hosts and a team that moves fast and has fun doing it.

• We’re looking for someone who can keep clients tuned in. Static need not apply.