Senior Director, Client Partner Executive - Healthcare

Conduent; Florham Park (NJ); Remote; USD 152,000 - 203,000; Full time

Job summary

An established industry player is seeking a Senior Director, Client Partner Executive to lead healthcare client relationships and drive revenue growth. This pivotal role involves managing a significant account portfolio while optimizing service delivery and enhancing client engagement. You will collaborate with cross-functional teams to tailor solutions that meet client needs and industry trends. If you have a strong background in BPO transformations and a passion for making a difference in healthcare, this is the opportunity for you. Join a dynamic team that values individuality and fosters professional growth in a flexible working environment.

Benefits

Health and Welfare Benefits

Retirement Savings

Employee Discounts

Career Growth Opportunities

Training

Great Work Environment

Qualifications

• 15+ years in enterprise-level sales and account management in Healthcare.
• Deep expertise in BPO services and healthcare industry challenges.

Responsibilities

• Develop executive-level relationships to become a trusted advisor.
• Drive new revenue growth and optimize service delivery.

Skills

BPO transformations

client relationship management

enterprise sales

consultative selling

stakeholder management

data-driven strategies

Education

Bachelor's degree in a related field

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Senior Director, Client Partner Executive – Healthcare

Are you an accomplished Client Partner with expertise in BPO transformations for Healthcare?

Do you excel at building executive-level relationships and driving hyper-growth in large enterprise accounts?

About the Role

As a Senior Director, Client Partner Executive at Conduent, you will lead and expand relationships within the Healthcare industry, managing an account portfolio exceeding $80 million. Your primary focus will be driving new revenue growth, optimizing service delivery, and strengthening client relationships. You will oversee business process outsourcing solutions, healthcare administration, and customer experience strategies to deliver measurable business outcomes.

Key Responsibilities

1. Develop and strengthen executive-level relationships with key stakeholders to become a trusted advisor in the Healthcare sector.
2. Identify and secure cross-sell and upsell opportunities to expand Conduent’s presence within existing accounts.
3. Collaborate with solution architects and operational teams to tailor service offerings that align with client needs and industry trends.
4. Manage and optimize account-level P&L, ensuring financial performance meets or exceeds growth targets.
5. Support and align strategic business priorities with client needs, ensuring Conduent remains a valued partner.
6. Partner with sales and delivery teams to execute strategic account plans that drive long-term business success.
7. Provide insights on Conduent’s full suite of BPO services in the healthcare sector, including:
1. Claims processing
2. Revenue cycle management
3. Healthcare administration solutions
4. Customer experience and engagement
5. HR services and compliance
6. Finance, accounting, and procurement solutions
8. Drive initiatives that enhance client engagement, retention, and revenue growth across the Healthcare industry.

Requirements

1. 15+ years of enterprise-level sales, account management, and client leadership experience within the Healthcare industry.
2. Deep expertise in BPO services for healthcare, with a strong understanding of industry-specific challenges and opportunities.
3. Proven track record of growing enterprise accounts and achieving/exceeding sales targets.
4. Strong consultative selling skills to develop strategic partnerships and expand service portfolios.
5. Ability to manage complex account structures, ensuring alignment with operational and financial objectives.
6. Exceptional communication and stakeholder management skills with experience presenting to senior executives and key decision-makers.
7. A data-driven, results-oriented approach to client growth and retention strategies.
8. Bachelor’s degree in a related field or equivalent work experience.

Preferred Qualifications

1. Experience in healthcare administration, revenue cycle management, or patient engagement solutions.
2. Expertise in implementing AI, automation, and analytics in healthcare BPO services.
3. Strong knowledge of vendor management and healthcare regulatory compliance.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role, you can expect the following working conditions:

1. Remote work: Enjoy the convenience of working from home and maximize your time.
2. Flexible Working Hours: Flex the times you work during the day, allowing you to balance your home life and work.

Working For You

Perks and rewards designed for you:

1. Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit your needs and start on the first day of employment.
2. Retirement Savings: We support you as you invest in your future.
3. Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
4. Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
5. Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
6. Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:

1. Bring your authentic self to work.
2. Grow and thrive, both personally and professionally
3. Make a difference with our clients, in our communities, and with the millions of people we support.

When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best.

Pay Transparency

Certain jurisdictions require the disclosure of compensation and benefits-related information. For this position, actual salaries will vary and may be above or below the range based on factors including but not limited to location, experience, and performance. In addition to base pay, this position may be eligible for bonuses or incentives. Conduent offers a variety of benefits including health insurance, dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and sick time. The estimated salary range for this role is $152,250 - $203,000.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-ad...). Complete the form and then email it as an attachment to [e-mail]. You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf).

_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._