Senior Director of Operations #3685159

Blackbird Recruiting; Lakewood (CO); On-site; USD 250,000 - 300,000; Full time

Job summary

Blackbird Recruiting seeks a Senior Director of Operations in Lakewood, NJ to lead multi-department functions and partner with the CEO to drive strategy, profitability, and growth. The role demands hands-on leadership, data-driven decisions, and the ability to align senior leaders around company priorities.

The ideal candidate will possess deep experience in marketing, e-commerce, and scaling operations, with a track record of optimizing processes, implementing AI solutions, and delivering

Qualifications

• Extensive senior operations leadership experience in a fast growing business.
• Proven ability to manage large teams through department heads and senior managers.
• Strong experience partnering with a CEO or executive leadership team.
• Solid financial and business acumen including budgets, margins, and forecasting.
• Demonstrated KPI development and data-driven decision making.
• Hands-on experience implementing AI tools and automation.

Responsibilities

• Set strategic priorities with the CEO and translate goals into actionable plans.
• Oversee marketing, sales, product development, creative, production, procurement, inventory and fulfillment.
• Lead and develop large teams through managers and ensure accountability.
• Maintain understanding of financials and guide resource allocation and profitability planning.
• Define KPIs across departments and drive performance improvements.
• Identify opportunities to implement AI and streamlined workflows to boost productivity.

Skills

Executive leadership

Team leadership

P&L management

Strategic planning

Financial acumen

AI implementation

Cross-functional collaboration

Operational excellence

Job description

Senior Director of Operations

Lakewood, NJ

$250,000 – $300,000

Our client, a growing product marketing and e-commerce company, is seeking a highly experienced Senior Director of Operations to work closely with the CEO in driving business performance, growth, and operational efficiency.

This executive level role oversees multiple departments, aligns senior leaders around company priorities, and ensures the business operates efficiently and profitably. The ideal candidate combines strong business and financial acumen with deep knowledge of marketing, e-commerce, emerging market trends, AI implementation, and operational strategy.

This is a fast paced, hands on leadership position requiring someone who can see the big picture, make data driven decisions, delegate effectively, and hold senior managers accountable while maintaining strong working relationships across the organization.

Responsibilities:

• Executive Leadership: Partner closely with the CEO to set priorities, drive company strategy, evaluate performance, and turn business goals into actionable plans.
• Cross Functional Management: Oversee and align marketing, sales, product development, creative, production, procurement, inventory, and fulfillment departments.
• Senior Team Leadership: Lead and develop large teams through their respective managers, delegate effectively, resolve conflicts between senior leaders, and establish clear ownership and accountability.
• Financial Oversight: Maintain a strong understanding of company financials, including budgets, cash flow, margins, profitability, forecasting, and resource allocation. Use financial data to guide decisions and identify opportunities for improvement.
• KPI Development & Performance Tracking: Establish meaningful KPIs across departments, monitor results, identify performance gaps, and ensure managers take action to meet business objectives.
• AI & Process Implementation: Identify opportunities to implement AI tools, automation, and improved workflows. Lead implementation efforts that increase productivity, reduce costs, and improve decision-making.
• Marketing & Market Trends: Understand marketing strategy, consumer behavior, emerging trends, and trending products. Help the company identify opportunities, respond quickly to market demand, and align marketing efforts with business goals.
• E-Commerce Strategy: Bring strong experience with e-commerce operations and selling trending consumer products across major online marketplaces and platforms. Understand product performance, marketplace dynamics, and the operational demands of scaling online sales.
• Operational Strategy: Improve systems, processes, and collaboration across departments without creating unnecessary bureaucracy.
• Execution & Accountability: Manage competing priorities, resources, and deadlines in a very fast paced environment. Ensure product launches, campaigns, and production cycles move forward efficiently.
• Business Performance: Provide the CEO with clear reporting on KPIs, financial performance, operational risks, and opportunities for growth.

Qualifications:

• Extensive senior level operations leadership experience in a fast paced, growing business.
• Proven ability to manage large teams through department heads and senior managers.
• Strong experience working directly with a CEO, founder, or executive leadership team.
• Solid financial and business acumen, with the ability to understand financial statements, evaluate profitability, manage budgets, and make financially sound decisions.
• Demonstrated experience establishing, interpreting, and tracking KPIs to drive performance and accountability.
• Hands on experience implementing AI tools, automation, and AI driven business processes.
• Strong knowledge of marketing strategy, consumer trends, and identifying products with significant market potential.
• Proven e-commerce experience, including selling consumer products through major online marketplaces and digital platforms.
• Strong understanding of product lifecycles, inventory, production, fulfillment, and the relationship between marketing decisions and operational execution.
• Excellent delegation, decision making, conflict resolution, and organizational skills.
• Ability to manage competing priorities, make sound decisions quickly, and remain effective under pressure.
• A firm, fair, and approachable leadership style, with the ability to hold senior managers accountable while maintaining strong relationships.
• Highly analytical, proactive, adaptable, and comfortable driving change in a rapidly evolving business.

Reports to:

Founder/CEO

Works closely with:

Department Heads and Senior Leadership