Director, EX Innovation — AI-Driven Employee Experience

Equinix, Inc; Dallas (TX); On-site; USD 181,000 - 272,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Paid Time Off

Employee Assistance

Job summary

Equinix, Inc. is seeking a Director of EX Innovation to lead the employee and manager experience vision and lifecycle design across the People Team.

You will drive cross-functional programs, translate experience needs into product requirements, and guide AI-enabled experiences with governance and measurable impact. You will spearhead cross-product design patterns, establish experience standards, and collaborate with partners to accelerate friction reduction and value realization for employees

Qualifications

• Experience leading employee/customer experience, service design or human-centered innovation in a complex global organization.
• Expertise in journey architecture, experience research, service design, experimentation and measurable experience improvement.
• Track record influencing cross-functional leaders and technology partners without direct ownership of products or operations.
• Practical knowledge of AI, automation, responsible AI governance and technology-enabled experience design.
• Experience with managing complex, global projects and understanding of delivering technical products in agile software development preferred.

Responsibilities

• Leads and develops the EX Innovation strategy and team with focus on building reusable design methods and experimentation capabilities that can be leveraged across the People Team.
• Defines and champions employee and manager experience principles, end-to-end journey architecture, interaction standards and cross-product design patterns.
• Use listening, journey research and service analytics to identify friction points and to develop experience measures, baselines and evidence-based improvement opportunities.
• Translate lifecycle journeys into integrated experience and technology priorities and requirements and surface dependencies and inform roadmaps, architecture and investment choices.
• Connect AI opportunities across the employee lifecycle and People programs.
• Shape responsible AI design principles and AI Ethics guardrails with cross-functional partners across the People team and other corporate functions.
• Set success criteria and track improvements in friction, usability, experience quality and efficiency; use results to guide iteration and recommend scaling.
• Equip People teams with frameworks and targeted design support, enabling consistent experiences while delivery and product outcomes remain with accountable owners.

Skills

Experience in employee/customer

Journey architecture

Measurable experience improvement

AI governance

Agile product delivery

Job description

Equinix, Inc. is seeking a Director of EX Innovation to lead the employee and manager experience vision and lifecycle design across the People Team.

You will drive cross-functional programs, translate experience needs into product requirements, and guide AI-enabled experiences with governance and measurable impact. You will spearhead cross-product design patterns, establish experience standards, and collaborate with partners to accelerate friction reduction and value realization for employees