Director of Employee Experience & AI Innovation

Equinix; Chicago (IL); On-site; USD 200,000 - 300,000; Full time

Benefits offered by this job

Employee Assistance Program

US Benefits: Health, retirement, PTO

Vacation and Paid Holidays

Job summary

Equinix Chicago is seeking a Director of EX Innovation to lead the employee and manager experience vision, journey architecture, and AI-enabled experience initiatives. You will align cross-functional teams, translate experience needs into product requirements, and influence technology roadmaps to deliver measurable value across the organization.

The role focuses on building scalable design methods, governing responsible AI, and delivering improved friction, usability, and efficiency.

Qualifications

• Experience leading employee/customer experience initiatives in a large org.
• Expertise in journey mapping, service design and measurable improvement.
• Practical knowledge of AI, automation, responsible AI governance.

Responsibilities

• Lead EX Innovation strategy and team development across the People Team.
• Define employee and manager experience principles, journey architecture and design patterns.
• Use listening and analytics to identify friction and drive improvements.
• Translate lifecycle journeys into integrated experience priorities and roadmaps.
• Shape AI opportunities and responsible AI design principles with partners.
• Set success metrics and drive iterations to scale improvements.

Skills

Employee experience

Journey architecture

AI governance

Cross-functional influence

Agile software

Tools

AI/ML concepts

Job description

Equinix Chicago is seeking a Director of EX Innovation to lead the employee and manager experience vision, journey architecture, and AI-enabled experience initiatives. You will align cross-functional teams, translate experience needs into product requirements, and influence technology roadmaps to deliver measurable value across the organization.

The role focuses on building scalable design methods, governing responsible AI, and delivering improved friction, usability, and efficiency.