Senior Director, AI-Driven Network Transformation — Remote

Lumen; Annapolis (MD); Remote; USD 192,000 - 256,000; Full time

Benefits offered by this job

Health benefits

Life benefits

Voluntary lifestyle benefits

Job summary

Lumen is seeking a Senior Director of Customer & Network Transformation to lead large‑scale automation, AI adoption, and workflow modernization across enterprise operations. You will own the strategy, delivery, and evolution of automation platforms and touchless processes, partnering with NOC, IT, and product teams to transform how work gets done.

The role requires 10+ years of progressive leadership in DevOps or platform engineering, with 5+ years guiding managers, a proven record of measurable

Qualifications

• 10+ years of progressive leadership experience in DevOps, automation, platform engineering, or large-scale OT environments.
• 5+ years leading managers and senior technical leaders, with accountability for strategy and outcomes across multiple teams.
• Demonstrated success driving enterprise-scale automation initiatives that improve efficiency, service quality, and reliability.
• Proven experience modernizing legacy workflows and systems into scalable, automated platforms.
• Strong track record of measurable business impact, including KPIs, productivity, and cost efficiency.
• Experience partnering with operations, IT, and customer-facing organizations in mission-critical environments.
• Ability to communicate effectively with senior executives, translating technical outcomes into business value.
• Leadership in high-change environments with delivery discipline.

Responsibilities

• Define and execute the enterprise automation and DevOps strategy with scalable, repeatable outcomes.
• Lead delivery of large-scale automation portfolios across ticketing, triage, assignment, and workflows.
• Drive AI integration into operational workflows, reducing manual effort and ticket volumes.
• Champion workflow redesign to support automation-first and touchless operations at scale.
• Lead transformation toward touchless ticketing and higher automation adoption.
• Improve operational metrics such as pickup time, ticket hops, outage duration, and reliability.
• Deliver disciplined cost-out initiatives through automation while maintaining performance.
• Align automation investments with financial objectives and ROI.
• Partner with NOC, operations leadership, and customer-facing teams to ensure real-world relevance.
• Maintain stakeholder engagement through regular operational and customer meetings.
• Adapt scope and priorities as organizational needs evolve.

Skills

DevOps leadership

Automation strategy

AI adoption

Enterprise automation

Cross-functional leadership

Executive communication

Job description

Lumen is seeking a Senior Director of Customer & Network Transformation to lead large‑scale automation, AI adoption, and workflow modernization across enterprise operations. You will own the strategy, delivery, and evolution of automation platforms and touchless processes, partnering with NOC, IT, and product teams to transform how work gets done.

The role requires 10+ years of progressive leadership in DevOps or platform engineering, with 5+ years guiding managers, a proven record of measurable