Senior Transformation Leader, Custom Networks

Lumen; Providence (RI); On-site; USD 138,844 - 185,124; Full time

Benefits offered by this job

Health benefits

Education stipend

Job summary

Lumen is seeking a Senior Manager, Transformation Lead for Custom Networks to drive strategic planning, governance, and execution across a portfolio of initiatives. You will collaborate with line leaders to establish operating cadences, align roadmaps, and deliver measurable value for customers and the business.

The role emphasizes accountability, cross-functional coordination, and the delivery of AI-ready connectivity initiatives, with a focus on improving operational performance and customer

Qualifications

• Bachelor’s degree or equivalent experience.
• 8+ years relevant experience in program/project management, business operations, transformation, governance, or related disciplines.
• Demonstrated ability to drive cross-functional execution through governance, operating cadence, action tracking, and stakeholder coordination.
• Strong communication, organization, problem-solving, and influence skills with the ability to engage senior leaders and cross-functional partners.
• Experience developing clear executive-ready materials, status updates, action logs, and performance reporting.

Responsibilities

• Support cross-functional teams through the full lifecycle of transformation initiatives, from idea intake and gating through execution, tracking, and value capture.
• Maintain and refine the Custom Networks transformation roadmap in partnership with leadership, ensuring alignment to operating priorities, goals, metrics, and customer delivery outcomes.
• Help ensure initiatives integrate into the broader operating roadmap and are clearly coordinated with deployment, engineering, permitting, project controls, and partner management functions.
• Coordinate the weekly transformation cadence, including leadership reviews, workstream sessions, and escalation paths; ensure the right participants attend and actions are tracked to closure.
• Serve as a central coordinator for priorities across multiple workstreams, maintaining visibility into what is active, what is next, what is blocked, and where leadership decisions are needed.
• Apply governance practices that strengthen accountability, transparency, and consistent reporting across the organization.
• Operate performance tracking mechanisms, including KPIs, milestone plans, cost/schedule health, risks/issues, and reporting routines to monitor initiative effectiveness and delivery health.
• Manage gating workflows with stakeholder inputs and approvals to ensure readiness, impacts, dependencies, and decisions are understood before initiatives move forward.
• Partner with Finance and other stakeholders to support benefits tracking and ensure operational improvements are connected to measurable outcomes such as cost reduction, productivity, cycle time, and customer experience.

Skills

Project management

Cross-functional leadership

Communication

Problem-solving

Executive coordination

Education

Bachelor's degree

Job description

Lumen is seeking a Senior Manager, Transformation Lead for Custom Networks to drive strategic planning, governance, and execution across a portfolio of initiatives. You will collaborate with line leaders to establish operating cadences, align roadmaps, and deliver measurable value for customers and the business.

The role emphasizes accountability, cross-functional coordination, and the delivery of AI-ready connectivity initiatives, with a focus on improving operational performance and customer