Senior Director - AI-Driven Network Transformation (Remote)
Lumen Technologies, Inc.
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Job summary
Lumen Technologies, Inc. is seeking a Senior Director of Customer & Network Transformation to lead enterprise automation, AI adoption, and workflow modernization across operations.
You will own strategy, delivery, and evolution of automation platforms, AI-enabled workflows, and touchless operations in partnership with NOC, IT, and product teams. The role emphasizes measurable improvements in customer experience, performance, and cost efficiency, with a focus on scalable, secure, and resilient
Job description
Lumen Technologies, Inc. is seeking a Senior Director of Customer & Network Transformation to lead enterprise automation, AI adoption, and workflow modernization across operations.
You will own strategy, delivery, and evolution of automation platforms, AI-enabled workflows, and touchless operations in partnership with NOC, IT, and product teams. The role emphasizes measurable improvements in customer experience, performance, and cost efficiency, with a focus on scalable, secure, and resilient
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