Senior Director, AI-Driven Commercial & Clinical Solutions

TransMedics, Inc.; Andover (MA); On-site; USD 180,000 - 260,000; Full time

Job summary

TransMedics, Inc. is seeking a Senior Director, Commercial and Clinical Solutions to lead the digital strategy across customer engagement, clinical operations, and organ utilization.

You will build intuitive, scalable AI-enabled solutions for clinicians and commercial teams, prioritize UX, ensure regulatory compliance, and coach a high-performing team while partnering with operations, IT, and cybersecurity.

Qualifications

• Bachelor's degree and 15+ years in digital products, commercial technology, clinical solutions, or healthcare tech.
• Extensive leadership, stakeholder management and change management skills.
• Experience with ML/AI models integration and compliant, secure solutions.

Responsibilities

• Define and execute a multi-year product and capability roadmap for customer engagement, clinical operations, organ utilization, and the end-to-end journey.
• Own the lifecycle of commercial and clinical applications including architecture, delivery, adoption, and retirement.
• Lead the development of donor and recipient solutions that connect data, activities, communications, and decisions across the transplant journey.
• Focus on usability, adoption, and user feedback to simplify workflows.
• Develop a high-performing team and manage partner relationships to maximize value.

Skills

Leadership

Strategic thinking

Communication

Stakeholder management

Product management

Education

Bachelor's degree in Information Technology, Computer Science, Engineering, Business, Health Sciences, or related field

Tools

ML/AI integration experience

Cloud-native engineering

Job description

TransMedics, Inc. is seeking a Senior Director, Commercial and Clinical Solutions to lead the digital strategy across customer engagement, clinical operations, and organ utilization.

You will build intuitive, scalable AI-enabled solutions for clinicians and commercial teams, prioritize UX, ensure regulatory compliance, and coach a high-performing team while partnering with operations, IT, and cybersecurity.