Senior Director, Commercial and Clinical Solutions

TransMedics; Andover (MA); On-site; USD 180,000 - 260,000; Full time

Job summary

TransMedics, Inc. is seeking a Senior Director, Commercial and Clinical Solutions to lead the digital strategy across customer engagement, clinical operations, and organ utilization.

You will build intuitive, scalable AI-enabled solutions for clinicians and commercial teams, prioritize UX, ensure regulatory compliance, and coach a high-performing team while partnering with operations, IT, and cybersecurity.

Qualifications

• Bachelor's degree and 15+ years in digital products, commercial technology, clinical solutions, or healthcare tech.
• Extensive leadership, stakeholder management and change management skills.
• Experience with ML/AI models integration and compliant, secure solutions.

Responsibilities

• Define and execute a multi-year product and capability roadmap for customer engagement, clinical operations, organ utilization, and the end-to-end journey.
• Own the lifecycle of commercial and clinical applications including architecture, delivery, adoption, and retirement.
• Lead the development of donor and recipient solutions that connect data, activities, communications, and decisions across the transplant journey.
• Focus on usability, adoption, and user feedback to simplify workflows.
• Develop a high-performing team and manage partner relationships to maximize value.

Skills

Leadership

Strategic thinking

Communication

Stakeholder management

Product management

Education

Bachelor's degree in Information Technology, Computer Science, Engineering, Business, Health Sciences, or related field

Tools

ML/AI integration experience

Cloud-native engineering

Job description

POSITION SUMMARY

As a key contributing leader of the Digital and IT leadership team, the Senior Director, Commercial and Clinical Solutions will define and drive the digital capabilities that support customer engagement, clinical operations, organ utilization, and the end-to-end clinical and customer journey. Focus on building and leveraging AI and digital solutions to help drive impact and effectiveness for our commercial and clinical teams, this leader will be charged with the following mandates:

• Develop and execute the commercial and clinical solutions strategy, connecting customer engagement, clinical operations, organ utilization, and the full donor-to-recipient journey.
• Build and maintain intuitive, reliable solutions for clinical specialists, surgeons, transplant centers, and other stakeholders across the clinical and customer experience.
• Enable responsible use of advanced ML and AI models within applications to streamline workflows, improve decision support, and increase organ utilization.

As a visible leader in the organization, you will build trusted relationships with the commercial and clinical teams and be seen as the trust digital and AI advisor. You will be a player and a coach, translating frontline needs into scalable products and measurable improvements in customer experience, clinical efficiency, organ utilization, and patient impact.

RESPONSIBILITIES

This position is responsible for, but not limited to, the following:

Commercial and Clinical Solution Strategy

• Partner tightly with commercial, clinical, medical, operations, data, infrastructure, enterprise applications, and cybersecurity teams to deliver integrated and compliant capabilities
• Define and execute a multi-year product and capability roadmap for customer engagement, clinical operations, organ utilization, and the end-to-end clinical and customer journey
• Build a deep understanding of the workflows, decisions, and information needs of clinical specialists, surgeons, transplant centers, and internal commercial and clinical teams
• Establish product metrics and feedback loops that measure adoption, customer experience, clinical efficiency, organ utilization, quality, and business value

Commercial and Clinical Solutions

• Own the lifecycle of commercial and clinical applications, including architecture, delivery, adoption, reliability, usability, support, enhancement, and retirement
• Build and maintain solutions that enable clinical specialists and surgeons to coordinate care, access timely information, manage critical workflows, and make informed decisions
• Lead the development and evolution of donor and recipient solutions that connect relevant data, activities, communications, and decisions across the transplant journey
• Focus on usability and user experience simplification, drive adoption, user education and continuous feedback from the user base
• Improve organ utilization workflows by reducing friction, increasing visibility, supporting timely coordination, and enabling data-informed actions
• Ensure solutions meet applicable clinical, privacy, security, quality, regulatory, data-governance, and validation requirements
• Partner with appropriate teams to build high value ML and AI use cases that will be embedded within your portfolio of solutions

MANAGEMENT RESPONSIBILITIES

• Build and maintain a high performing team responsible to execute the scope of responsibility
• Manage and maintain partner relationships across technology and service providers that support your function. Hold our partners accountable in getting the most value from our relationships
• Develop organizational capabilities, succession plans and targeted talent development strategies to maintain a high performing team

PHYSICAL ATTRIBUTES

None identified

MINIMUM QUALIFICATIONS

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, Health Sciences, or a related field
• 15+ years of progressive experience in digital products, commercial technology, clinical solutions, or healthcare technology, including significant leadership responsibility
• 12+ years of experience building and leading cloud native engineering application teams
• 10+ years of experience building solutions that are used by both internal and external users at scale
• 10+ years of experience architecting and implementation digital applications that leverage ML and AI models.
• 10+ years of experience architecting and building applications across native mobile and web frameworks
• Excellent communication, leadership, talent development, stakeholder management, and organizational change skills

PREFERRED QUALIFICATIONS

• Experience within MedTech, organ transplantation, healthcare, life sciences, or another highly regulated industry
• Experience building and operating solutions used by clinicians, field specialists, customers, or other users in complex, time-sensitive environments
• Strong experience with Agile product management, design thinking, user-centered design, archi