Senior Director, AI-Driven Associate Experience

Capital One; Chicago (IL); On-site; USD 245,000 - 280,000; Full time

Job summary

Capital One is seeking a Sr. Director of Product Management for Associate Experience: Support Innovation.

You will lead the strategy, vision, and roadmap for the Support Innovation domain, driving AI-enabled IT support experiences for Capital One’s 100,000+ associates. As a senior leader, you will partner with engineering and design to translate complex technology into intuitive, delightful internal user experiences and advance Capital One’s product framework with a human-centered,

Qualifications

• Bachelor's degree in any field and at least 7 years of Product Management experience.
• Experience translating business strategy and analysis into consumer facing digital products.
• Capital One will not sponsor a new applicant for employment authorization for this position.

Responsibilities

• Lead the strategy, vision, and roadmap for the Support Innovation domain.
• Direct a team of product managers and design partners to deliver innovative IT support experiences for 100,000+ Associates.
• Partner with senior engineering, design, and cross-functional leaders to translate complex technology into intuitive, delightful experiences.

Skills

Product Management

Team Leadership

Strategy & Roadmaps

AI/Technology Transformation

Education

Bachelor's degree

Job description

Capital One is seeking a Sr. Director of Product Management for Associate Experience: Support Innovation.

You will lead the strategy, vision, and roadmap for the Support Innovation domain, driving AI-enabled IT support experiences for Capital One’s 100,000+ associates. As a senior leader, you will partner with engineering and design to translate complex technology into intuitive, delightful internal user experiences and advance Capital One’s product framework with a human-centered,