Sr. Director, Product Management - Associate Experience: Support Innovation

Capital One; Chicago (IL); On-site; USD 245,000 - 280,000; Full time

Job summary

Capital One is seeking a Sr. Director of Product Management for Associate Experience: Support Innovation.

You will lead the strategy, vision, and roadmap for the Support Innovation domain, driving AI-enabled IT support experiences for Capital One’s 100,000+ associates. As a senior leader, you will partner with engineering and design to translate complex technology into intuitive, delightful internal user experiences and advance Capital One’s product framework with a human-centered,

Qualifications

• Bachelor's degree in any field and at least 7 years of Product Management experience.
• Experience translating business strategy and analysis into consumer facing digital products.
• Capital One will not sponsor a new applicant for employment authorization for this position.

Responsibilities

• Lead the strategy, vision, and roadmap for the Support Innovation domain.
• Direct a team of product managers and design partners to deliver innovative IT support experiences for 100,000+ Associates.
• Partner with senior engineering, design, and cross-functional leaders to translate complex technology into intuitive, delightful experiences.

Skills

Product Management

Team Leadership

Strategy & Roadmaps

AI/Technology Transformation

Education

Bachelor's degree

Job description

Sr. Director, Product Management - Associate Experience: Support Innovation

Product Management (PXDP65) Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team

As a Senior Director on the Associate Experience product team you will embark on the mission to connect customers in the Capital One enterprise (i.e., our employees, or Associates) with simple to use, digitally enriched experiences that are designed to enhance the associate experience. Capital One has a reputation of providing an industry leading customer experience, and is continuously pushing boundaries, surprising customers with solutions they never thought were possible. We strive to create the same unparalleled experience for our Associates, the employees of Capital One.

This role is the Product Lead for Support Innovation at Capital One, your mission is to leverage AI and emerging technologies to revolutionize the IT support experience for our 100,000+ workforce. Leading a team of product managers and design partners, you will set the strategy, vision, and roadmap for our Support Innovation domain. Sitting at a historic inflection point for AI transformation, you will drive modern tech solutions across every corner of the enterprise.

We are seeking a leader who combines a passion for technology with deep empathy for internal customer needs. You will partner closely with senior engineering, design, and other cross-functional leaders to translate complex technology into intuitive, delightful experience for our Associates.

Capital One Product Framework

• Human Centered – Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused – Delivers game‑changing outcomes by focusing on leverage and execution excellence
• Technology Driven – Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving – Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership – Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

Bachelor's degree in any field and at least 7 years of Product Management experience.

Preferred Qualifications:

Experience translating business strategy and analysis into consumer facing digital products.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Salaries (Full-time, annual)

• McLean, VA: $269,600 - $307,700 for Sr. Dir, Product Management
• Richmond, VA: $245,100 - $279,800 for Sr. Dir, Product Management
• New York, NY: $294,100 - $335,700 for Sr. Dir, Product Management
• Chicago, IL: $245,100 - $279,800 for Sr. Dir, Product Management
• Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website.

Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug‑free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].

Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

At Capital One, we’re building a leading information‑based technology company. Still founder‑led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.