Senior Product Manager — AI-Powered Customer Experience

Capital One; Richmond (VA); On-site; USD 101,000 - 115,000; Full time

Job summary

Capital One is seeking a Sr. Associate, Product Management in Richmond, VA to bridge day-to-day execution with platform growth and deliver high‑impact solutions. You will work with stakeholders across Card to translate needs into actionable features and maintain a strong product foundation.

You’ll focus on risk metrics, documentation, and agile delivery while contributing to AI-powered onboarding tools that improve the customer journey and reduce friction.

Qualifications

• Bachelor’s degree or military experience required.
• At least 1 year of product management or related experience.
• Strong communication and collaboration skills preferred.

Responsibilities

• Stakeholder Collaboration: Partner with cross‑functional teams across lines of business to capture needs, align priorities, and track progress toward core objectives.
• Product Risk & Platform Health: Monitor feature‑level health and risk metrics, writing detailed functional requirements to maintain a robust platform foundation.
• Execution & Standards: Apply core product management principles to daily workflows, ensuring high quality, clear documentation, and consistent project delivery.
• AI Feature Implementation: Support the design and delivery of AI-powered onboarding tools that streamline customer journeys and reduce user friction.

Skills

Intellectually Curious

Communicator & Influencer

Do-er

Customer Focus

Learner

Team Player

Education

Bachelor’s degree or military experience

Job description

Capital One is seeking a Sr. Associate, Product Management in Richmond, VA to bridge day-to-day execution with platform growth and deliver high‑impact solutions. You will work with stakeholders across Card to translate needs into actionable features and maintain a strong product foundation.

You’ll focus on risk metrics, documentation, and agile delivery while contributing to AI-powered onboarding tools that improve the customer journey and reduce friction.