Senior Director, Product: AI-Driven Associate Experience

Capital One; Richmond (VA); On-site; USD 245,000 - 280,000; Full time

Job summary

Capital One is seeking a Sr. Director, Product Management to lead the Associate Experience product team and drive the Support Innovation domain. You will set strategy and roadmap, guiding PMs and designers to transform IT support for 100,000+ associates.

The role requires a strong, customer‑focused vision, cross‑functional leadership, and a proven ability to deliver scalable digital products. You will partner with engineering and business leaders to translate complex tech into intuitive,

Qualifications

• Bachelor's degree in any field and at least 7 years of Product Management experience.
• Experience translating business strategy and analysis into consumer facing digital products.

Skills

7 years Product Management experience

Translate business strategy to digital

Education

Bachelor's degree in any field

Job description

Capital One is seeking a Sr. Director, Product Management to lead the Associate Experience product team and drive the Support Innovation domain. You will set strategy and roadmap, guiding PMs and designers to transform IT support for 100,000+ associates.

The role requires a strong, customer‑focused vision, cross‑functional leadership, and a proven ability to deliver scalable digital products. You will partner with engineering and business leaders to translate complex tech into intuitive,