Senior Director, Advancement Tech & Intelligence (CRM/AI)

DePauw University; Greencastle (IN); On-site; USD 120,000 - 180,000; Full time

Job summary

DePauw University seeks a Senior Director of Advancement Technology and Intelligence to lead data, analytics, CRM transformation, and operational infrastructure for the Development and Alumni Engagement (DAE) program. You will drive adoption of a new CRM, redesign business processes, and build predictive analytics capabilities to improve fundraising and alumni engagement.

The role oversees data governance, AI-enabled automation, and enterprise technology strategy, partnering with campus

Qualifications

• Bachelor's Degree (four-year college or university) required or an equivalent combination of education and significant relevant professional experience.
• Minimum seven (7) years' experience; ten (10) years preferred.
• Significant professional experience in advancement operations, CRM implementation, data strategy, business intelligence, analytics, fundraising operations, technology transformation, or another complex, data-dependent environment.
• Demonstrated experience leading a CRM, enterprise system, data migration, digital transformation, or comparable organizational change initiative.
• Demonstrated ability to translate data and analysis into strategic recommendations and organizational action.

Responsibilities

• Serve as DAE's functional leader for the selection, implementation, launch, and optimization of DePauw's next advancement CRM and related processes.
• Lead data readiness, migration, and governance to ensure data quality and integrity.
• Build an advancement intelligence function with descriptive, diagnostic, predictive, and prescriptive analytics.
• Lead exploration and responsible adoption of AI, automation, and emerging technologies within the CRM ecosystem.
• Provide strategic leadership for DAE's technology ecosystem including CRM, BI tools, and integrations.
• Oversee donor data governance, privacy, and organizational data-sharing practices.

Skills

Analytical skills

Leadership

Communication

Data governance

Problem solving

Technical aptitude

Management

Education

Bachelor's Degree

Tools

Oracle

SQL

PL/SQL

Unix

Crystal Reports

Job description

DePauw University seeks a Senior Director of Advancement Technology and Intelligence to lead data, analytics, CRM transformation, and operational infrastructure for the Development and Alumni Engagement (DAE) program. You will drive adoption of a new CRM, redesign business processes, and build predictive analytics capabilities to improve fundraising and alumni engagement.

The role oversees data governance, AI-enabled automation, and enterprise technology strategy, partnering with campus