Senior Director, ACH Operations & Payments Transformation

Capital One; Chicago (IL); Hybrid; USD 209,000 - 238,000; Full time

Job summary

Capital One is seeking a Sr. Director, ACH Operations to lead the ACH Operations team in a hybrid role. The candidate will oversee daily ACH processing, manage risk and compliance, and drive automation across critical payment rail processes.

Collaboration with product and tech teams will be essential to advance Capital One's payment capabilities. The role requires strong strategic leadership, 5+ years in financial services with people management, and experience in risk management, payments, and

Qualifications

• High School Diploma, GED, or equivalent certification
• 5+ years of financial services experience
• 5+ years of people management experience
• 7+ years of experience in risk management, payments, project management, process management, operations, or a combination
• This role does not sponsor immigration for this position

Responsibilities

• Oversee day-to-day ACH Operations, ensuring accurate and timely processing of payments
• Lead incident management, risk events, audits, and exams for the ACH rail
• Drive simplification, automation, and modernization across payment processes
• Partner with ACH initiation teams across Capital One lines of business to align goals

Skills

Strategic thinking

Technology in operations

Data-driven

Communication

Problem solving

Leadership

Cross-functional collaboration

Education

Bachelor's Degree

Tools

PMP

Lean

Six Sigma

NACHA certification

Agile

Job description

Capital One is seeking a Sr. Director, ACH Operations to lead the ACH Operations team in a hybrid role. The candidate will oversee daily ACH processing, manage risk and compliance, and drive automation across critical payment rail processes.

Collaboration with product and tech teams will be essential to advance Capital One's payment capabilities. The role requires strong strategic leadership, 5+ years in financial services with people management, and experience in risk management, payments, and