ACH Operations Director — Hybrid, Strategic Leader

Capital One Group; Richmond (VA); Hybrid; USD 209,000 - 262,000; Full time

Job summary

Capital One is seeking a Sr. Director, ACH Operations to lead the ACH network operations with a hybrid work arrangement. You will oversee daily processing, returns and exceptions, and ensure compliance while driving automation and modernization across processes.

You will partner with ACH initiation teams and oversee risk events, audits, and exams. The role emphasizes leadership, strategic planning, and collaboration across Capital One lines of business, with engagement in industry forums to

Qualifications

• 5+ years of financial services experience
• At least 5 years of people management experience
• At least 7 years of experience in risk management, payments, project management, process management, operations, or a combination

Responsibilities

• Lead ACH Operations and oversee day-to-day processing and compliance
• Drive simplification, automation, and modernization of critical processes
• Partner with ACH initiation teams across lines of business
• Manage incidents, risk events, audits, and exams

Skills

Strategic thinking

Leadership

Communication

Analytical thinking

Collaboration

Problem solving

Education

Bachelor's Degree

High School Diploma

Job description

Capital One is seeking a Sr. Director, ACH Operations to lead the ACH network operations with a hybrid work arrangement. You will oversee daily processing, returns and exceptions, and ensure compliance while driving automation and modernization across processes.

You will partner with ACH initiation teams and oversee risk events, audits, and exams. The role emphasizes leadership, strategic planning, and collaboration across Capital One lines of business, with engagement in industry forums to