ACH Operations Director - Strategic Ops Leader (Hybrid)

Capital One; Wilmington (DE); Hybrid; USD 209,000 - 238,000; Full time

Benefits offered by this job

Performance-based incentives

Comprehensive benefits

Job summary

Capital One is seeking a Sr. Director of ACH Operations in a hybrid role, overseeing the ACH network’s day-to-day processing and related risk management.

The role requires strategic leadership and cross-functional collaboration to drive automation and process improvements across the payments rail. The position reports to Capital One's Enterprise Payment Operations, with on-site expectations at the designated office and a strong emphasis on industry participation and compliance.

Qualifications

• 5+ years of financial services experience.
• 5+ years of people management experience.
• 7+ years in risk management, payments, project management, or operations.
• Bachelor's degree or military experience required.

Responsibilities

• Oversee day-to-day ACH operations and ensure timely processing.
• Ensure compliance, manage risk, and resolve discrepancies.
• Drive automation and modernization across ACH processes.
• Collaborate with ACH initiation teams across lines of business.
• Lead through incidents, audits, and exams.

Skills

Strategic thinking

Leadership

Communication

Risk management

Payments knowledge

Process improvement

Cross-functional collaboration

Education

Bachelor's Degree

Job description

Capital One is seeking a Sr. Director of ACH Operations in a hybrid role, overseeing the ACH network’s day-to-day processing and related risk management.

The role requires strategic leadership and cross-functional collaboration to drive automation and process improvements across the payments rail. The position reports to Capital One's Enterprise Payment Operations, with on-site expectations at the designated office and a strong emphasis on industry participation and compliance.