Senior Digital Transformation Account Lead

dentsu; New York (NY); Hybrid; USD 137,000 - 159,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Disability insurance

401(k)

Flexible paid time off

15+ paid holidays annually

Parental leave

Job summary

Merkle, part of Dentsu, seeks a Senior Account Director in New York to lead 1–3 digital transformation engagements, ensuring client health, financial performance, and top-quality experiences.

You will partner with Client Partners, Project Managers, and capability leads to drive end-to-end delivery, build trusted relationships, and identify growth opportunities while connecting client problems to the right capabilities.

Qualifications

• 10+ years of experience in account management or client services within a digital agency, consulting firm, or technology services organization.
• Demonstrated experience supporting or leading Digital Transformation engagements, including web and mobile application development, UX initiatives, commerce platforms, and enterprise technology implementations.
• Ability to discuss these solutions credibly with client stakeholders.
• Proven track record of managing and growing senior client relationships, driving client retention, and generating organic account growth.
• Strong commercial acumen, including experience with revenue forecasting, scope management, profitability discussions, and services engagement financials.
• Exceptional communication and stakeholder management skills, with the ability to effectively engage across all levels of an organization from project teams to executive leadership.
• Experience partnering closely with Project Managers and Delivery leaders on complex, multi-workstream engagements and understanding of effective account management and delivery team collaboration.
• Proficiency with Salesforce or a similar CRM platform for forecasting, pipeline management, and account documentation.
• Familiarity with leading content management systems and/or commerce platforms.
• Demonstrated ability to coach and develop junior talent while contributing positively to team culture and organizational growth.

Responsibilities

• Build and sustain trusted, multi-threaded client relationships that position Merkle as an indispensable partner.
• Develop a deep understanding of each client's business model, competitive landscape, and strategic priorities to lead with insight rather than simply respond to requests.
• Bring forward-looking perspective to clients by identifying emerging needs, flagging risks early, and connecting business challenges to Merkle capabilities and alliance partner solutions.
• Navigate complex stakeholder environments, managing alignment across client buyers, delivery leads, technology partners, and senior sponsors while serving as the bridge between client expectations and internal execution.
• Own the commercial health of assigned accounts, including revenue forecasting, scope management, change order execution, and Salesforce accuracy to ensure engagements remain financially sound and well-documented.
• Contribute to account retention, renewal strategies, and growth planning in partnership with Client Partners and Growth teams, including identifying and developing expansion opportunities.
• Provide strategic context to delivery teams by translating client priorities into actionable direction that improves execution and keeps work aligned with business objectives.
• Develop and mentor junior account team members while modeling best practices in client leadership and account management.

Skills

Client leadership

Revenue forecasting

Stakeholder management

CRM platforms

Salesforce

Cross-functional collaboration

Strategic advisory

Account growth

Tools

Salesforce

CRM

CMS / Commerce platforms

Job description

Merkle, part of Dentsu, seeks a Senior Account Director in New York to lead 1–3 digital transformation engagements, ensuring client health, financial performance, and top-quality experiences.

You will partner with Client Partners, Project Managers, and capability leads to drive end-to-end delivery, build trusted relationships, and identify growth opportunities while connecting client problems to the right capabilities.