Senior Digital & Technology Program Lead - Puerto Rico

Bay Center Foods, LLC; San Juan (PR); Presencial; USD 140.000 - 180.000; Jornada completa

Descripción de la vacante

Chick-fil-A, Inc. seeks a visionary technology leader to shape Puerto Rico's digital ecosystem and ensure restaurant technology platforms, digital capabilities, and support services enable Operators to deliver an exceptional restaurant experience.

You will oversee core restaurant systems, payments, and network infrastructure, drive a multi-year technology roadmap, and guide the transition to a new tech stack, aligning investments with growth goals.

Formación

• Experience delivering technology services for complex organizations.
• Proven track record leading large, complex technical initiatives.
• Ability to translate business needs into techno-functional requirements.
• Excellent written and spoken English; fluent Spanish preferred.
• Strong communication and relationship-building skills.
• Self-starter with continuous improvement mindset.
• Collaborative with ability to influence and co-create with teams.
• Ability to operate at pace while maintaining quality.

Responsabilidades

• Serve as digital/technology lead for Puerto Rico; build and execute technology portfolio and roadmap.
• Design technology solutions aligned with regional business objectives.
• Lead tech requirements for restaurant grand openings and ongoing operations.
• Define and improve IT service levels; establish a high-performing support organization.
• Act as SPOC for restaurant Operators in Puerto Rico on tech operations matters.
• Select technology partners and vendors; align with Center of Excellence guidance.
• Collaborate with US-based Center of Excellence on architecture, strategy, and cyber-security.
• Encourage reuse of Chick-fil-A global tools; advocate for Puerto Rico needs.

Conocimientos

Technology service delivery

Leadership of large technical programs

Development approaches

Translate business needs to technology

English and Spanish proficiency

Strong communication

Relational intelligence

Self-motivation

Innovative mindset

Collaborative and co-creating

Motivates others

Fast-paced delivery

International mindset

Culture and values alignment

Educación

Bachelor's degree or equivalent experience

Bachelor's degree

Descripción del empleo

Chick-fil-A, Inc. seeks a visionary technology leader to shape Puerto Rico's digital ecosystem and ensure restaurant technology platforms, digital capabilities, and support services enable Operators to deliver an exceptional restaurant experience.

You will oversee core restaurant systems, payments, and network infrastructure, drive a multi-year technology roadmap, and guide the transition to a new tech stack, aligning investments with growth goals.