Global Restaurant Tech & Digital Platform Lead

CKE Restaurants, Inc.; Franklin (TN); On-site; USD 120,000 - 180,000; Full time

Job summary

CKE Restaurants, Inc. seeks an experienced technology leader to oversee franchise IT across the Americas, including Mexico.

The role partners with franchisee IT teams to drive standardization, manage POS and digital ordering, and ensure data integrity and PCI readiness across markets. You will own regional technology roadmaps, support CapEx/OpEx planning, and coordinate with vendors to ensure reliable restaurant technology deployments, data flows, and compliance.

Responsibilities

• Franchise partner technology leadership
• Be the trusted technology advisor to franchisees in Mexico and to the franchise partners in the other Americas markets.
• Build and maintain a technology roadmap for each market, and support franchise partners on technology CapEx and OpEx planning.
• Drive adoption of International technology standards and track compliance.
• Represent CKE IT in the regional technology forums.
• Restaurant systems stability & escalation
• Own escalations for POS, kiosks, payments, digital menu boards and in-store network issues that affect sales or the guest experience.
• Lead incident triage with vendors. Drive root-cause analysis and permanent fixes, and report recurring issues and trends.

Job description

CKE Restaurants, Inc. seeks an experienced technology leader to oversee franchise IT across the Americas, including Mexico.

The role partners with franchisee IT teams to drive standardization, manage POS and digital ordering, and ensure data integrity and PCI readiness across markets. You will own regional technology roadmaps, support CapEx/OpEx planning, and coordinate with vendors to ensure reliable restaurant technology deployments, data flows, and compliance.