Puerto Rico Tech Strategy & Program Lead

Chick-fil-A Corporate Support Center; San Juan (PR); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Chick-fil-A Corporate Support Center in Puerto Rico is seeking a visionary technology leader to shape and advance the market’s digital and technology ecosystem. You will oversee restaurant technology platforms, digital capabilities, and support services to enable Operators to deliver an exceptional restaurant experience.

Partner with internal stakeholders and vendors to implement and continuously improve core restaurant systems, payment solutions, and network infrastructure, including openings

Qualifications

• Experience leading large, complex technology initiatives and programs.
• Ability to translate business needs into techno-functional requirements.
• Proficiency in English and Spanish, both written and spoken.

Responsibilities

• Serve as the digital and technology lead for Puerto Rico, aligning with leaders to build the tech roadmap.
• Design technology solutions that meet regional business objectives and openings.
• Oversee tech requirements for restaurant grand openings to support smooth operations.
• Define and improve IT service levels; establish a high-performing support organization.
• Act as SPOC for Operators on technical operations, coordinating with internal/external resources.
• Select technology partners and vendors to support regional needs with the DTT Center of Excellence.
• Collaborate with the US Chick-fil-A Center of Excellence on standards for EA, strategy, and cyber-security.

Skills

Technology leadership

IT service delivery

English & Spanish bilingual

Stakeholder management

Project & program management

Cloud & platform architecture

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

Tools

Cloud platforms

API integration

POS systems

Job description

Chick-fil-A Corporate Support Center in Puerto Rico is seeking a visionary technology leader to shape and advance the market’s digital and technology ecosystem. You will oversee restaurant technology platforms, digital capabilities, and support services to enable Operators to deliver an exceptional restaurant experience.

Partner with internal stakeholders and vendors to implement and continuously improve core restaurant systems, payment solutions, and network infrastructure, including openings