Senior Digital Product Owner - Customer Experience

American Airlines; Fort Worth, Northern (TX, KY); Hybrid; USD 95,000 - 135,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k)

Employee Assistance Program

Pet insurance

Discounts on hotels, cars, cruises

Job summary

American Airlines is seeking an Analyst/Sr Analyst, Digital Product Owner in Fort Worth, TX to lead product initiatives within the Ancillary Offers team under the Digital Customer Experience Organization. You will translate business goals into technical requirements and drive value across the customer journey.

The role requires collaboration with CEID, IT, UX and Analytics, agile practices, and a focus on improving day-of-travel experiences while managing IT backlogs and stakeholder expectations.

Qualifications

• Bachelor’s degree in computer science or related field or equivalent experience/training.
• Understanding of how American’s systems interact with each other (i.e. Sabre, ITA, eTDS, etc.)
• 3 years relevant work experience, preferably in e-commerce.

Responsibilities

• Collaborates with CEID, IT, UX and Analytics to understand customer behavior and improve experiences.
• Develops and enhances applications to support products while aligning with the day-of-travel and overall travel experience.
• Keeps stakeholders informed and communicates outcomes, learnings, and changes as teams work toward objectives.
• Conducts competitive benchmarking to research new technologies, identify gaps, and discover opportunities.
• Participates in Agile ceremonies—grooming, iteration planning, stand-ups—and uses Agile product management tools.
• Translates business objectives into technical specs by creating backlog of user stories.
• Manages IT backlog to ensure teams focus on high-impact objectives.
• Operates within the DevOps model, troubleshooting issues and prioritizing defect fixes.
• Partners with IT architects and technical leads to deliver customer value quickly while reducing costs.
• Leads demonstrations of new software to update stakeholders; partners with other units to write/accept user stories.

Skills

Agile methodologies

Product-focused mindset

Analytical thinking

Cross-functional collaboration

Education

Bachelor’s degree in computer science or related field

Master’s degree in related field

Tools

Sabre

ITA

eTDS

Job description

American Airlines is seeking an Analyst/Sr Analyst, Digital Product Owner in Fort Worth, TX to lead product initiatives within the Ancillary Offers team under the Digital Customer Experience Organization. You will translate business goals into technical requirements and drive value across the customer journey.

The role requires collaboration with CEID, IT, UX and Analytics, agile practices, and a focus on improving day-of-travel experiences while managing IT backlogs and stakeholder expectations.