Senior Analyst, Digital Mobile Experience (Remote)

American Airlines; Denver (CO); Remote; USD 27,552 - 41,328; Full time

Job summary

American Airlines in Denver seeks a Senior Analyst to shape the mobile apps vision and drive digital customer experiences across US markets. You will collaborate with IT, UX, and research partners to deliver engaging mobile tools and measurable outcomes.

The role emphasizes stakeholder communication, rapid analysis, and agile practices to balance customer needs with business goals, while maintaining a focus on cost efficiency and revenue generation.

Qualifications

• Bachelor's degree in relevant field or equivalent experience
• 3 years of relevant work experience, preferably in the e-commerce sector
• Master in Business Administration

Responsibilities

• Shape the vision for mobile apps, incorporating customer feedback and business goals
• Partner with influencers to support third-party products while ensuring best mobile customer experience
• Explore new mobile technologies to identify tools that solve customer problems and generate revenue
• Develop detailed business cases to ensure return on technology investment
• Provide regular service to stakeholders and executives on mobile platform development and budget/expenses

Skills

Mobile apps knowledge

Product ownership

Communication skills

Stakeholder management

Analytical thinking

Office skills

Education

Bachelor's degree

Master of Business Administration

Job description

American Airlines in Denver seeks a Senior Analyst to shape the mobile apps vision and drive digital customer experiences across US markets. You will collaborate with IT, UX, and research partners to deliver engaging mobile tools and measurable outcomes.

The role emphasizes stakeholder communication, rapid analysis, and agile practices to balance customer needs with business goals, while maintaining a focus on cost efficiency and revenue generation.