Senior Digital Product Manager Lead

PNC; Wilmington (DE); On-site; USD 91,000 - 203,000; Full time

Job summary

PNC seeks a Digital Product Manager Lead to guide multiple Agile teams delivering customer-facing experiences on the pnc.com site. You will translate strategy into roadmaps, prioritize backlogs, and ensure measurable digital capabilities align with business goals.

You will collaborate with product, technology, design, analytics, marketing, and risk partners to drive cross-functional delivery in a large, regulated organization.

Qualifications

• Significant experience in digital product management, product ownership, or customer-facing digital delivery.
• Demonstrated experience leading or coordinating multiple Agile teams.
• Experience developing product roadmaps and managing complex, interdependent backlogs.
• Strong understanding of Agile planning, refinement, acceptance criteria, release management, and incremental delivery.
• Ability to balance strategic thinking with disciplined attention to detail, ensuring teams have clear requirements, priorities, acceptance criteria, and success measures.
• Strong stakeholder management, facilitation, analytical, and executive communication skills.
• Experience working in a complex, matrixed, or regulated organization.

Responsibilities

• Partner with the Product Owner to translate PNC.com strategic direction into actionable product roadmaps, priorities, and delivery plans.
• Lead product execution across multiple Agile teams, aligning backlogs, milestones, dependencies, and release plans.
• Define epics, features, business requirements, acceptance criteria, and measurable success outcomes.
• Prioritize customer experience improvements, platform modernization, defects, technical debt, regulatory needs, and operational enhancements.
• Guide the delivery of accessible, mobile-first, customer-centered digital experiences.
• Partner with architecture and engineering teams to balance customer value, speed, scalability, security, reliability, and maintainability.
• Work with analytics and optimization teams to measure performance, evaluate outcomes, and prioritize continuous improvements.
• Manage cross-team risks, dependencies, scope decisions, and stakeholder expectations.
• Support launch readiness, user acceptance testing, defect triage, documentation, training, deployment releases and post-launch monitoring.
• Provide product oversight for external vendors, aligning Deliverables, timelines, dependencies, quality standards, and knowledge transfer with the Product Owner’s strategic direction and PNC.com priorities.

Skills

Agile Web Development

BRD

Data Visualization

Digital User Experience

Employee Engagement

IT Architecture

JavaScript

Wireframing

Education

Bachelors

Job description

PNC seeks a Digital Product Manager Lead to guide multiple Agile teams delivering customer-facing experiences on the pnc.com site. You will translate strategy into roadmaps, prioritize backlogs, and ensure measurable digital capabilities align with business goals.

You will collaborate with product, technology, design, analytics, marketing, and risk partners to drive cross-functional delivery in a large, regulated organization.