Senior Digital Product Manager: Client Experience & AI

Charles Schwab Corporation; Austin (TX); On-site; USD 150,000 - 190,000; Full time

Job summary

Charles Schwab Corporation's Retail Digital team seeks a Senior Product Manager to own user story creation, prioritization, grooming, UAT, and oversight of up to 10 self-service cross-channel experiences. You will be the client advocate, translate analytics and user feedback into outcomes, and drive scalable product delivery in a fast-paced financial services environment.

You will collaborate with UX and engineering to assess feasibility, define requirements, and deliver features with measurable

Qualifications

• Bachelor's degree or equivalent experience and 5+ years leading complex digital products.
• Experience as an Agile Product Owner or leading Scrum teams with outcome-driven roadmaps.
• Ability to turn insights into actionable product direction.
• Strong digital and technical fluency with cross-functional collaboration.
• Influence without direct authority and communicate with teams and executives.
• Curiosity, sound judgment, and ability to manage multiple priorities.

Responsibilities

• Define product vision, outcomes, and an outcome-driven roadmap aligned with client needs.
• Lead discovery and validation using client feedback, market insights, and analytics; translate findings into requirements.
• Prioritize work by balancing client value, business impact, risk, feasibility, and investment.
• Collaborate with UX to design accessible web and mobile experiences; work with engineering on feasibility and release plans.
• Own backlog priorities, user stories, and acceptance criteria; champion Agile practices.
• Understand data flows and architecture; coordinate with cross-functional teams to deliver releases and resolve issues.
• Serve as the experience SME; communicate direction, dependencies, and performance.
• Define success measures and use analytics to identify friction and guide optimization.
• Demonstrate AI fluency and apply AI tools to accelerate discovery and planning.

Skills

Product vision

Roadmap planning

Agile product ownership

Cross-functional collaboration

UX collaboration

Backlog management

Data-driven decisions

AI fluency

Education

Bachelor's degree or equivalent experience

Tools

Adobe Analytics

Splunk

Job description

Charles Schwab Corporation's Retail Digital team seeks a Senior Product Manager to own user story creation, prioritization, grooming, UAT, and oversight of up to 10 self-service cross-channel experiences. You will be the client advocate, translate analytics and user feedback into outcomes, and drive scalable product delivery in a fast-paced financial services environment.

You will collaborate with UX and engineering to assess feasibility, define requirements, and deliver features with measurable