Senior UX Researcher: Strategic Insights for Digital Products

Charles Schwab; Austin (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

Charles Schwab is seeking a Senior User Experience Researcher to drive UX research initiatives across product and design teams. You will lead studies, guide method choices, and partner with stakeholders to translate insights into actionable recommendations for improving digital experiences.

The role emphasizes collaboration with product and design, leveraging AI-enabled tools to scale research and deliver rigorous, impact-driven results within Schwab’s Digital Retail ecosystem.

Qualifications

• 6+ years in applying user experience research at a tactical level.

Responsibilities

• Lead the creation of UX research projects, setting goals, scope, timelines and success criteria.

Skills

UX research

Qualitative studies

Quantitative surveys

AI in UX

Stakeholder management

Cross-functional collaboration

Storytelling

Research project planning

Communication

Tools

UserZoom

UserTesting

MS Office

SharePoint

Jira

Confluence

Job description

Charles Schwab is seeking a Senior User Experience Researcher to drive UX research initiatives across product and design teams. You will lead studies, guide method choices, and partner with stakeholders to translate insights into actionable recommendations for improving digital experiences.

The role emphasizes collaboration with product and design, leveraging AI-enabled tools to scale research and deliver rigorous, impact-driven results within Schwab’s Digital Retail ecosystem.