Sr Manager, Digital Product Management

Charles Schwab; Austin (TX); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

401(k) match

Employee stock purchase plan

PTO & sabbatical

Parental leave

Health/dental/vision insurance

Tuition reimbursement

Job summary

Charles Schwab in Austin seeks a Senior Product Manager to own and refine multi-channel digital experiences, partner with a Scrum team, and drive measurable outcomes. You will lead discovery, set priorities, and collaborate with UX, engineering, and analytics to deliver scalable solutions.

In this role, client advocacy and data-informed decisions are essential. We emphasize in-office collaboration, with a hybrid approach in a role that shapes client experiences across Schwab's digital platforms

Qualifications

• Bachelor's degree or equivalent experience and 5+ years leading complex digital products, platforms, or client experiences.
• Experience as an Agile Product Owner or leading Scrum teams, with strong knowledge of Agile practices and outcome-driven roadmaps.
• Ability to uncover business intent, synthesize complex inputs, set priorities, and turn insights into actionable product direction.
• Strong digital and technical fluency, with experience partnering cross-functionally to design, launch, and optimize complex experiences.
• Ability to influence without direct authority, build consensus, and communicate effectively with teams and executives.
• Curiosity, sound judgment, and strong organizational skills, with the ability to manage multiple priorities in a dynamic environment.

Responsibilities

• Define product vision, outcomes, and an outcome-driven roadmap aligned with client needs and business priorities.
• Lead discovery and opportunity validation using client and prospect feedback, market insights, stakeholder input, and analytics; translate findings into clear experience requirements and priorities
• Build stakeholder consensus and prioritize work by balancing client value, business impact, risk, feasibility, and technical investment
• Partner with UX to design accessible web and mobile experiences, and with engineering and architecture to assess feasibility, sequence dependencies, and develop implementation and release plans
• Own backlog priorities, user stories, and acceptance criteria; champion effective Agile practices across planning, refinement, daily collaboration, reviews, and demos
• Understand the systems, data flows, integrations, and architecture supporting the experience; partner across technology, business, service, marketing, risk, and compliance to deliver releases and resolve production issues
• Serve as the experience subject matter expert, clearly communicating product direction, decisions, dependencies, and performance
• Define success measures and use Adobe Analytics, Splunk, operational data, client feedback, and experimentation to identify friction, measure outcomes, and guide optimization
• Demonstrate AI fluency and use AI-powered tools to accelerate discovery, insight generation, roadmap planning, backlog refinement, experimentation, measurement, and communication while applying sound product judgment

Skills

Agile product ownership

Roadmap development

Stakeholder alignment

UX collaboration

Cross-functional leadership

Product discovery

Analytics literacy

Education

Bachelor's degree or equivalent experience

Tools

Adobe Analytics

Splunk

Job description

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.

Charles Schwab’s Retail Digital team is responsible for defining, delivering, and managing the lifecycle of our platforms and services which enable digital interactions with clients, at scale. Our digital experience is the way that most clients interact with us daily, and we’re focused on creating the best experience possible for our users.

Key Functions

Working hand in hand with an agile scrum team, the Senior Product Manager (individual contributor) is in charge of user story creation, prioritization, grooming, UAT, and oversight of up to 10 self-service cross-channel experiences as well as the primary point of contact for all production bugs and client escalations for these experiences. The Sr Product Manager must be a client advocate, understand diverse client/account/role needs, clearly define UX Research and Design requirements, and deliver experiences built for scale. The ability to quickly learn complex technical systems and think outside the box when problem solving is critical to meeting the dynamic demands of the business.

What You Are Good At

• Define product vision, outcomes, and an outcome-driven roadmap aligned with client needs and business priorities.
• Lead discovery and opportunity validation using client and prospect feedback, market insights, stakeholder input, and analytics; translate findings into clear experience requirements and priorities
• Build stakeholder consensus and prioritize work by balancing client value, business impact, risk, feasibility, and technical investment
• Partner with UX to design accessible web and mobile experiences, and with engineering and architecture to assess feasibility, sequence dependencies, and develop implementation and release plans
• Own backlog priorities, user stories, and acceptance criteria; champion effective Agile practices across planning, refinement, daily collaboration, reviews, and demos
• Understand the systems, data flows, integrations, and architecture supporting the experience; partner across technology, business, service, marketing, risk, and compliance to deliver releases and resolve production issues
• Serve as the experience subject matter expert, clearly communicating product direction, decisions, dependencies, and performance
• Define success measures and use Adobe Analytics, Splunk, operational data, client feedback, and experimentation to identify friction, measure outcomes, and guide optimization
• Demonstrate AI fluency and use AI-powered tools to accelerate discovery, insight generation, roadmap planning, backlog refinement, experimentation, measurement, and communication while applying sound product judgment

What you have

Required Qualifications

• Bachelor's degree or equivalent experience and 5+ years leading complex digital products, platforms, or client experiences
• Experience as an Agile Product Owner or leading Scrum teams, with strong knowledge of Agile practices and outcome-driven roadmaps
• Ability to uncover business intent, synthesize complex inputs, set priorities, and turn insights into actionable product direction
• Strong digital and technical fluency, with experience partnering cross-functionally to design, launch, and optimize complex experiences
• Ability to influence without direct authority, build consensus, and communicate effectively with teams and executives
• Curiosity, sound judgment, and strong organizational skills, with the ability to manage multiple priorities in a dynamic environment

Preferred Qualifications

• Financial services or regulated-industry experience and knowledge of compliance considerations
• Experience with digital analytics and observability tools; Adobe Analytics and Splunk

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
  
• Health, dental, and vision insurance