Senior Digital Product Manager, Channel & AI Platforms

Charles Schwab; Westlake (TX); Hybrid; USD 150,000 - 230,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental, vision insurance

Sabbatical after 5 years

Job summary

Charles Schwab seeks a Senior Manager, Digital Product Management to lead shared digital capabilities across client-facing channels. You will own product strategy and execution in areas like channel integration, interaction data, AI, and authentication, guiding teams from discovery through delivery.

You will partner across engineering, data, UX, risk, and compliance to build scalable, secure solutions. You’ll shape a modern servicing platform, prioritize enterprise reuse, and balance usability

Qualifications

• Progressive experience in digital product management, platform product management, or related leadership role.
• Experience delivering shared platforms, data products, integration services, APIs, or enterprise capabilities used across multiple applications or business areas.
• Strong understanding of communication channels, contact-center technologies, interaction data, or representative workflow platforms.
• Experience with AI, ML, NLP, transcription, summarization, interaction analytics, or comparable AI-enabled capabilities.
• Ability to lead across product, engineering, architecture, data, security, legal, risk, and compliance teams.

Responsibilities

• Define product strategy and roadmaps for shared capabilities and channel integration.
• Translate needs into prioritized capabilities and delivery plans.
• Lead multidisciplinary teams through discovery, design, development, and delivery.
• Define requirements and operating models with engineering and architecture.
• Ensure governance, security, privacy, and regulatory alignment across programs.
• Communicate strategy, progress, risks, and trade-offs to leadership.

Skills

Product Strategy

Strategic Thinking

Product Management

Technology Fluency

Artificial Intelligence

Building Collaborative Relationships

Influencing Others

Communication

Decision Making

Risk Management

Tools

NICE

Microsoft Teams

Zoom

Yext

Salesforce

Job description

Charles Schwab seeks a Senior Manager, Digital Product Management to lead shared digital capabilities across client-facing channels. You will own product strategy and execution in areas like channel integration, interaction data, AI, and authentication, guiding teams from discovery through delivery.

You will partner across engineering, data, UX, risk, and compliance to build scalable, secure solutions. You’ll shape a modern servicing platform, prioritize enterprise reuse, and balance usability