Senior Digital Platform Support Engineer - Remote/Hybrid

Diversified-Services-Network; Broomfield (CO); Híbrido; USD 145.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Dental insurance

Vision Insurance

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Paid Holidays

Descripción de la vacante

Diversified Services Network, Inc. (DSN) is seeking a Senior Digital Platform Support Engineer to join our team in Broomfield, CO or other listed offices.

We offer a remote/hybrid work model, comprehensive benefits, PTO, 401k, and growth opportunities. The role owns the operational support, administration, reliability, and continuous improvement of a newly adopted Vercel hosting platform for enterprise web applications.

Formación

• Bachelor’s degree with 5–7+ years of relevant experience.
• 5+ years of hands-on AWS experience.
• Demonstrated expertise supporting AEM as a Cloud Service environment and associated digital experience platforms.
• Strong knowledge of AEM architecture, Dispatcher/CDN configurations, cloud deployments, and enterprise integrations.

Responsabilidades

• Stand up the Vercel platform as a secure, compliant, and repeatable service offering, bringing it to Level 3 maturity.
• Complete service-offering artifacts and document alignment with IT General Controls (ITGC) and Security Directives.
• Define service ownership, the support model, and operational processes before the platform carries production, customer-facing traffic.
• Provide platform governance, deployment support, user access administration, and technical consultation for teams building with Next.js, React, APIs, and cloud-native architectures.
• Lead incident management, root cause analysis, and service restoration for critical business applications.
• Apply monitoring, observability, and automation to proactively improve platform reliability.
• Train and enable existing team members to support the platform.
• Support the team’s broader digital experience portfolio, including Adobe Experience Manager (AEM) Sites and Assets, Adobe Target, Workfront, and Akamai

Conocimientos

AWS experience

AEM platform expertise

Next.js/React/APIs

Cloud deployments

Educación

Bachelor's degree

Herramientas

AWS

AEM Cloud Service

Next.js

React

APIs

Descripción del empleo

Diversified Services Network, Inc. (DSN) is seeking a Senior Digital Platform Support Engineer to join our team in Broomfield, CO or other listed offices.

We offer a remote/hybrid work model, comprehensive benefits, PTO, 401k, and growth opportunities. The role owns the operational support, administration, reliability, and continuous improvement of a newly adopted Vercel hosting platform for enterprise web applications.