Senior Digital Platform Reliability & Support Engineer (Remote)

Diversified Services Network, Inc.; Chicago (IL); Hybrid; USD 145,000 - 150,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Vision Insurance

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Paid Holidays

Job summary

Diversified Services Network, Inc. is seeking a Senior Digital Platform Support Engineer to own the operational support and reliability of a Vercel hosting platform for enterprise web apps.

You will build a robust support model, establish processes, and collaborate with development, product, security, and vendor teams to ensure high availability and security. You will lead incident management, implement observability, and drive platform improvements, while partnering with teams using Next.js,

Qualifications

• Bachelor’s degree with 5–7+ years of relevant experience.
• Strong hands-on AWS experience.
• Experience supporting AEM as a Cloud Service and related digital experience platforms.
• Knowledge of AEM architecture, Dispatcher/CDN configurations, cloud deployments, and enterprise integrations.

Responsibilities

• Stand up the Vercel platform as a secure, compliant, and repeatable service offering.
• Complete service-offering artifacts and align with ITGC and Security Directives.
• Define service ownership, the support model, and operational processes before production traffic.
• Provide platform governance, deployment support, user access administration, and technical consultation for Next.js, React, APIs, and cloud-native architectures.
• Lead incident management, root cause analysis, and service restoration for critical business applications.
• Apply monitoring, observability, and automation to improve platform reliability.
• Train and enable team members to support the platform.
• Support the broader digital experience portfolio including AEM Sites/Assets, Adobe Target, Workfront, and Akamai.

Skills

AWS experience

AEM as a Cloud Service

Next.js

React

APIs

Cloud-native architectures

Incident management

Automation

Education

Bachelor's degree

Tools

AEM

Dispatcher/CDN

Job description

Diversified Services Network, Inc. is seeking a Senior Digital Platform Support Engineer to own the operational support and reliability of a Vercel hosting platform for enterprise web apps.

You will build a robust support model, establish processes, and collaborate with development, product, security, and vendor teams to ensure high availability and security. You will lead incident management, implement observability, and drive platform improvements, while partnering with teams using Next.js,