Senior Vercel Platform Support Engineer (Remote)

Diversified Services Network, Inc.

United States

Hybrid

USD 145,000 - 150,000

Full time

7 days ago

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Benefits offered by this job

401(k)

Dental insurance

Vision Insurance

Disability insurance

Employee assistance

Health insurance

Health savings account

Life insurance

Paid time off

Paid Holidays

Job summary

Diversified Services Network, Inc. (DSN) is seeking a Senior Digital Platform Support Engineer to join our team in Chicago, IL; Peoria, IL; Dallas, TX; Broomfield, CO or Cary, NC. This full-time role offers a remote/hybrid work model, full benefits, PTO, 401k, and more!

If you're aiming to grow your career within a Fortune 100 company - let's talk! The Senior Digital Platform Support Engineer will own the operational support, administration, reliability, and continuous improvement of a newly

Qualifications

Bachelor’s degree with 5–7+ years of relevant experience.
5+ years of hands-on AWS experience.
Experience supporting AEM as a Cloud Service environment.
Knowledge of AEM architecture, Dispatcher/CDN configurations, cloud deployments, and enterprise integrations.

Responsibilities

Stand up the Vercel platform as a secure, compliant, and repeatable service offering.
Complete all 21 required service-offering artifacts and document ITGC alignment.
Define service ownership, the support model, and operational processes before production.
Provide platform governance, deployment support, user access administration, and technical consultation.
Lead incident management, root cause analysis, and service restoration.
Apply monitoring and automation to proactively improve platform reliability.
Train and enable existing team members to support the platform.
Support the broader digital experience portfolio including AEM Sites/Assets, Adobe Target, Workfront, and Akamai.