Senior Digital Platform Support Engineer (Remote)

Diversified-Services-Network; Chicago (IL); Hybrid; USD 145,000 - 150,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Vision Insurance

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Paid Holidays

Job summary

Diversified Services Network, Inc. is seeking a Senior Digital Platform Support Engineer to own the operational support and reliability of a newly adopted Vercel hosting platform for enterprise web apps.

You will build the support model from the ground up, establishing processes, controls, and documentation while collaborating with development, security, and external vendors to ensure high availability, performance, and scalability.

Qualifications

• Bachelor’s degree with 5–7+ years of relevant experience.
• 5+ years of hands-on AWS experience.
• Expertise supporting AEM as a Cloud Service environment.
• Strong knowledge of AEM architecture, Dispatcher/CDN configurations, cloud deployments, and enterprise integrations.

Responsibilities

• Stand up the Vercel platform as a secure, compliant service offering.
• Document ITGC alignment and required artifacts.
• Define service ownership and operational processes.
• Provide platform governance, deployment support, and access administration.
• Lead incident management, root cause analysis, and service restoration.
• Apply monitoring, observability, and automation to improve reliability.
• Train and enable team members to support the platform.
• Support AEM Sites, Assets, and related Adobe tools.

Skills

AWS

AEM Cloud Service

AEM Architecture

Next.js/React

Education

Bachelor's degree

Tools

Dispatcher/CDN configurations

Job description

Diversified Services Network, Inc. is seeking a Senior Digital Platform Support Engineer to own the operational support and reliability of a newly adopted Vercel hosting platform for enterprise web apps.

You will build the support model from the ground up, establishing processes, controls, and documentation while collaborating with development, security, and external vendors to ensure high availability, performance, and scalability.