(1118384) Senior Digital Platforms Support Engineer

Diversified-Services-Network; Cary (NC); Hybrid; USD 145,000 - 150,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Vision Insurance

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Paid Holidays

Job summary

Diversified Services Network, Inc. (DSN) is seeking a Senior Digital Platform Support Engineer to own the operational support, reliability, and continuous improvement of a new Vercel hosting platform for enterprise apps.

The role is based in Cary, NC with a remote/hybrid model and competitive benefits. You will stand up the platform, define the service model, manage incidents, and collaborate with product, security, and development teams to ensure high availability.

Qualifications

• Bachelor’s degree and 5–7+ years of relevant experience.
• 5+ years of hands-on AWS experience.
• Experience supporting AEM as a Cloud Service environment.
• Strong knowledge of AEM architecture, Dispatcher/CDN configurations, cloud deployments, and enterprise integrations.

Responsibilities

• Stand up the Vercel platform as a secure, compliant, and repeatable service offering, bringing it to Level 3 (Defined) maturity under the organization’s Service Maturity Model.
• Complete all 21 required service-offering artifacts and document alignment with IT General Controls (ITGC) and Security Directives.
• Define service ownership, the support model, and operational processes before the platform carries production, customer-facing traffic.
• Provide platform governance, deployment support, user access administration, and technical consultation for teams building with Next.js, React, APIs, and cloud-native architectures.
• Lead incident management, root cause analysis, and service restoration for critical business applications.
• Apply monitoring, observability, and automation to proactively improve platform reliability.
• Train and enable existing team members to support the platform.
• Support the team’s broader digital experience portfolio, including Adobe Experience Manager (AEM) Sites and Assets, Adobe Target, Workfront, and Akamai.

Skills

AWS

AEM

Service ownership

Cloud deployments

Incident management

Education

Bachelor's degree

Tools

AEM (AEM Cloud Service)

Dispatcher/CDN

Next.js

React

Akamai

Job description

Senior Digital Platform Support Engineer

Diversified Services Network, Inc. (DSN) is seeking a full-time Senior Digital Platform Support Engineer to join our team in your choice of our Chicago, IL, Peoria, IL, Dallas, TX, Broomfield, CO or Cary, NC office locations. We offer a remote/hybrid work model, full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!

Position Overview

The Senior Digital Platform Support Engineer will own the operational support, administration, reliability, and continuous improvement of a newly adopted Vercel hosting platform for enterprise web applications. As the platform’s first dedicated service owner, you will build its support model from the ground up — establishing processes, controls, and documentation — while partnering with development teams, product owners, architects, security teams, and external vendors to deliver high availability, performance, security, and scalability.

Key Responsibilities

• Stand up the Vercel platform as a secure, compliant, and repeatable service offering, bringing it to Level 3 (Defined) maturity under the organization’s Service Maturity Model
• Complete all 21 required service-offering artifacts and document alignment with IT General Controls (ITGC) and Security Directives
• Define service ownership, the support model, and operational processes before the platform carries production, customer-facing traffic
• Provide platform governance, deployment support, user access administration, and technical consultation for teams building with Next.js, React, APIs, and cloud-native architectures
• Lead incident management, root cause analysis, and service restoration for critical business applications
• Apply monitoring, observability, and automation to proactively improve platform reliability
• Train and enable existing team members to support the platform
• Support the team’s broader digital experience portfolio, including Adobe Experience Manager (AEM) Sites and Assets, Adobe Target, Workfront, and Akamai

Required Qualifications

• Bachelor’s degree with 5–7+ years of relevant experience
• 5+ years of hands‑on AWS experience
• Demonstrated expertise supporting AEM as a Cloud Service environment and associated digital experience platforms
• Strong knowledge of AEM architecture, Dispatcher/CDN configurations, cloud deployments, and enterprise integrations

• 401(k)

• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

Salary expectations: 145,000-150,000 per annual