Senior Digital Field Service Engineer - Medical Devices & IT

Alcon; New Jersey; Hybrid; USD 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Health insurance

Life insurance

Retirement plan

Flexible time off

Zusammenfassung

Alcon is seeking a Field Service Engineer to lead planning and installation of connected medical devices across the Princeton to Philadelphia region. You will partner with hospital IT teams and Alcon sales teams to ensure seamless deployment, while performing maintenance and training on-site.

The role requires 2+ years in IT/medical device field service, strong networking/electronics knowledge, and the ability to travel up to 50%.

Qualifikationen

• Associate's degree or equivalent years of directly related experience.
• The ability to fluently read, write, understand, and communicate in English.
• 2 years of Relevant Experience.
• Willingness to travel up to 50% and operate in field settings.

Aufgaben

• Lead planning and installation activities for Alcon connected products.
• Coordinate with customer IT teams and Alcon Commercial teams to ensure successful system implementation and operations.
• Perform corrective maintenance, retrofits, upgrades, and other required field service activities.
• Establish and maintain a high level of customer satisfaction, promptly addressing customer concerns, quality assurance matters, and medical safety issues.
• Provide and support technical on-the-job (OJT) training.
• Manage daily schedules while maintaining timely communication with customers, dispatch, managers, regional teams, and cross-functional partners.
• Maintain administrative responsibilities accurately and on time.
• Support Sales, Clinical, In-house Teams, and other Field Engineers as needed.
• Manage inventory, maintain accurate records, and promptly return unused and failed parts.
• Promote service contract offerings and partner with the Inside Sales Specialist to support service agreement sales within the assigned territory.

Kenntnisse

Field service experience

Customer service

English communication

Troubleshooting

Project management

MS Office (Excel, PowerPoint, Teams,11

Ausbildung

Associate's degree or equivalent

Bachelor's degree in IT / electronics preferred

Tools

ServiceMax

CRM tools

Jobbeschreibung

Alcon is seeking a Field Service Engineer to lead planning and installation of connected medical devices across the Princeton to Philadelphia region. You will partner with hospital IT teams and Alcon sales teams to ensure seamless deployment, while performing maintenance and training on-site.

The role requires 2+ years in IT/medical device field service, strong networking/electronics knowledge, and the ability to travel up to 50%.