Senior Digital Field Service Engineer - Medical Devices

Alcon; USA; Hybrid; USD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health benefits

Life insurance

Retirement plan

Flexible time off

Zusammenfassung

Alcon in Princeton, NJ, seeks a Digital Field Service Engineer to install, configure, and troubleshoot network-connected ophthalmic devices, partnering with hospital IT teams to ensure secure connectivity and optimal performance.

You will lead field service activities, coordinate with sales and clinical teams, manage schedules, train customers, and travel up to 50% while working 20% from a home office; a strong IT and networking background is essential.

Qualifikationen

• Background in electronics, IT, medical devices, field service, or a related technical environment.
• Approximately 2+ years of IT and/or medical device field service experience is preferred.
• Strong understanding of networking, electronics, and mechanical systems.
• Experience connecting medical devices to hospital or surgery center networks is highly valued.

Aufgaben

• Lead planning and installation activities for Alcon connected products.
• Coordinate with customer IT teams and Alcon Commercial teams to ensure successful system implementation and operations.
• Perform corrective maintenance, retrofits, upgrades, and other required field service activities.
• Establish and maintain a high level of customer satisfaction, promptly addressing customer concerns, quality assurance matters, and medical safety issues.
• Provide and support technical on-the-job (OJT) training.
• Manage daily schedules while maintaining timely communication with customers, dispatch, managers, regional teams, and cross-functional partners.
• Maintain administrative responsibilities accurately and on time.
• Support Sales, Clinical, In-house Teams, and other Field Engineers as needed.
• Manage inventory, maintain accurate records, and promptly return unused and failed parts.
• Promote service contract offerings and partner with the Inside Sales Specialist to support service agreement sales within the assigned territory.

Kenntnisse

Networking

IT

Electronics

Field service

Customer service

Ausbildung

Associate's degree or equivalent

Bachelor's degree in IT / electronics (preferred)

Tools

ServiceMax

CRM tools

Jobbeschreibung

Alcon in Princeton, NJ, seeks a Digital Field Service Engineer to install, configure, and troubleshoot network-connected ophthalmic devices, partnering with hospital IT teams to ensure secure connectivity and optimal performance.

You will lead field service activities, coordinate with sales and clinical teams, manage schedules, train customers, and travel up to 50% while working 20% from a home office; a strong IT and networking background is essential.