Digital Field Service Engineer Ophthalmic Tech & Networking

U339 Alcon Vision, LLC. Company; New Jersey; Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Retirement plan

Flexible time off

Job summary

Alcon is seeking a Digital Field Service Engineer to install, configure, integrate, and troubleshoot networked ophthalmic devices. You will work with customers to ensure secure connectivity, remote support, and optimal system performance in a dynamic field role.

The role involves planning installations, coordinating with IT teams, and providing on-site and remote support. Travel up to 50% is expected across the Princeton, NJ region and surrounding areas.

Qualifications

• Associate’s degree or equivalent years of directly related experience.
• Fluent reading, writing, understanding, and communication in English.
• 2 years of relevant IT/medical device field service experience.

Responsibilities

• Lead planning and installation activities for Alcon connected products.
• Coordinate with customer IT teams and Alcon Commercial teams for system implementation.
• Perform corrective maintenance, upgrades, and field service activities.
• Maintain high levels of customer satisfaction and address quality and safety issues.
• Provide on-the-job training and support.
• Manage daily schedules, communication, and administrative tasks.
• Support sales, clinical, and other field teams as needed.
• Manage inventory and return unused parts.
• Promote service contracts in the assigned territory.

Skills

Networking

Electronics

Mechanical systems

IT/medical device field service

Excel

PowerPoint

Microsoft Teams

SharePoint

Driver's license

Ability to lift 50 lbs

Education

Associate’s degree or equivalent

Bachelor’s Degree in IT / electronics preferred

2 years of Relevant Experience

5 years IT / medical device field service experience (preferred)

Tools

ServiceMax / CRM tools

Job description

Alcon is seeking a Digital Field Service Engineer to install, configure, integrate, and troubleshoot networked ophthalmic devices. You will work with customers to ensure secure connectivity, remote support, and optimal system performance in a dynamic field role.

The role involves planning installations, coordinating with IT teams, and providing on-site and remote support. Travel up to 50% is expected across the Princeton, NJ region and surrounding areas.