Principal Product Service Engineer – Connected Medical Devices

QuickCruit, Inc.; Lake Forest (CA); On-site; USD 131,000 - 169,000; Full time

Job summary

Alcon in Lake Forest, CA is seeking a Principal Engineer, Product Service Engineering to influence product design and lead service readiness for advanced surgical, diagnostic and connected medical devices. This on-site role requires coordinating service plans, data, and documentation for development reviews and launches, while guiding global support teams.

The position emphasizes secure networking, diagnostics, and software updates across the product lifecycle, with collaboration across

Responsibilities

• Lead engineering delivery; own support strategy for an assigned portfolio, turning service needs into requirements, project plans and deliverables.
• Shape product design with R&D to improve serviceability, diagnostics, reliability, uptime and lifecycle costs.
• Deliver launch readiness by coordinating service plans, test procedures, documentation, training, tools, spare parts and product data for development reviews and launch.
• Advance connected support by defining networking and connectivity requirements, secure remote access, software updates, diagnostics, device logs and monitoring capabilities.
• Solve complex problems by leading field investigations with engineering and Quality, driving root cause resolution and corrective/preventive actions.
• Build secure service workflows by partnering with security and privacy teams to protect patient data and ensure regulatory and cybersecurity compliance.
• Equip global service teams by creating controlled technical guidance and training for Technical Support and Field Service Engineers.
• Lead through expertise with cross-functional leadership and influence product and service decisions.
• Think across systems by connecting electrical, mechanical, optical, software and networking considerations.
• Collaborate globally to align engineering, digital health, security, Quality, manufacturing, supply chain, commercial, clinical and service teams around priorities and delivery.

Job description

Alcon in Lake Forest, CA is seeking a Principal Engineer, Product Service Engineering to influence product design and lead service readiness for advanced surgical, diagnostic and connected medical devices. This on-site role requires coordinating service plans, data, and documentation for development reviews and launches, while guiding global support teams.

The position emphasizes secure networking, diagnostics, and software updates across the product lifecycle, with collaboration across