Remote Senior Digital Field Service Engineer — Ophthalmic Tech

Alcon; Princeton (NJ); Hybrid; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Alcon is seeking a Sr. Digital Field Service Engineer (Argos/ORA/DHS) for Princeton, NJ. This remote-leaning role installs, configures, and troubleshoots connected ophthalmic devices, coordinating with customer IT and Alcon teams to ensure secure connectivity and optimal performance.

The role requires strong networking, electronics, and mechanical skills, plus experience with medical devices and field service. Travel is frequent, with 50% overnight; home office is possible 20% of the time.

Qualifikationen

• Associate’s degree or equivalent years of directly related experience.
• 2 years of Relevant Experience.
• Fluent read/write English.

Aufgaben

• Lead planning and installation activities for Alcon connected products.
• Coordinate with customer IT teams and Alcon Commercial teams to ensure successful system implementation and operations.
• Perform corrective maintenance, retrofits, upgrades, and other required field service activities.
• Establish and maintain customer satisfaction, address concerns, quality issues, and medical safety matters.
• Provide and support technical on-the-job training.
• Travel approximately 50% overnight; field work 80% and home office 20%.

Kenntnisse

Networking

Electronics

Mechanical systems

Medical devices

Field service

Customer service

Excel

PowerPoint

Teams

SharePoint

DICOM

Cloud technology

English

Ausbildung

Associate degree

Bachelor's degree in IT or electronics

Tools

ServiceMax

CRM tools

Excel (tools)

Jobbeschreibung

Alcon is seeking a Sr. Digital Field Service Engineer (Argos/ORA/DHS) for Princeton, NJ. This remote-leaning role installs, configures, and troubleshoots connected ophthalmic devices, coordinating with customer IT and Alcon teams to ensure secure connectivity and optimal performance.

The role requires strong networking, electronics, and mechanical skills, plus experience with medical devices and field service. Travel is frequent, with 50% overnight; home office is possible 20% of the time.