Senior Digital Commerce & CX Delivery Lead

VML; Kansas City (MO); Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401k match

Paid time off

Job summary

VML, a global creative company, seeks a Senior Program Director to lead CX and Direct-to-Consumer delivery for a flagship digital commerce platform. In this client-facing role you will orchestrate end-to-end delivery, bridging CX design, product ownership, and technical execution.

You will guide cross-functional teams, establish operational readiness, manage RAID and dependencies, and drive agile ceremonies from discovery through pilot launch.

Qualifications

• 8–10+ years in program management leading large digital commerce initiatives.
• Direct-to-consumer delivery experience and platform roadmaps.
• Strong client-facing and executive-level communication.

Responsibilities

• Lead cross-functional teams across CX, UX, tech, and agencies.
• Define governance, RAID logs, and PI planning across trains.
• Translate business needs into technical roadmaps and user stories.
• Ensure on-time delivery from discovery to pilot launch.

Skills

Program Management

PMO Leadership

Digital Product Delivery

Agile Methodologies

Stakeholder Leadership

DTC / Digital Commerce

Tools

Jira

Confluence

Monday.com

Figma

Smartsheet

Job description

VML, a global creative company, seeks a Senior Program Director to lead CX and Direct-to-Consumer delivery for a flagship digital commerce platform. In this client-facing role you will orchestrate end-to-end delivery, bridging CX design, product ownership, and technical execution.

You will guide cross-functional teams, establish operational readiness, manage RAID and dependencies, and drive agile ceremonies from discovery through pilot launch.